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Get to know our new UK CEO, Paula

calendar06 November 2019

Get to know our new UK CEO, Paula

Former Head of Production for BBC Sport, Paula Stringer, has been at CAP for a year as Executive Director. From this week, she's our new UK CEO! In this in-depth interview, we learn more about her story, her faith and why CAP's mission is especially close to her heart.

Goodbye Matt, hello Paula!

calendar05 November 2019

Goodbye Matt, hello Paula!

Matt Barlow, CEO - UK and International, is set to leave CAP next year after more than 20 years of fighting poverty and debt in the UK.

He is moving on to become the leader of the church he attends with his family in Bradford.

Paula Stringer, who joined as Executive Director a year ago from a senior role at the BBC, has stepped into his shoes as UK CEO. 

Chair of Directors, Roger Hattam, said the Trustees were unanimous that Paula was perfectly placed to take CAP’s vision into the future.

Watch the video below to find out more.

CAP speaks up for change at political party conferences

calendar01 October 2019

CAP speaks up for change at political party conferences

Over the past couple of weeks CAP's External Affairs team has been at the Labour and Conservative party conferences. Between them, they’ve represented CAP at 24 meetings and events, connecting with others working to tackle UK poverty. Rachel Gregory, CAP’s Social Policy Manager said:

‘While it’s been an interesting and turbulent time politically, there are lots of vital issues that we cannot take our sights off. We’ve attended events about food poverty, financial inclusion, bailiff regulation, Universal Credit and loneliness to name a few. My favourite quote from this week came from Alison Garnham, CEO of the Child Poverty Action Group (CPAG), who said, "Poverty is policy responsive, if we do the right things it goes down". That’s why, while the conferences are over for another year, we will continue to speak out to see the changes needed.’

More compassion for those on prepayment meters

calendar23 September 2019

More compassion for those on prepayment meters

A report from CAP outlining the difficulties faced by the poorest households looks set to change the way energy companies regard vulnerable families.

The Poor Pay More, written in 2014, raised the issue of self-disconnection for those on prepayment energy meters and CAP has been glad to work with Ofgem on this issue.

42% of CAP debt clients use prepayment meters for their energy so this is a cause close to our hearts.

Now the regulator is proposing a list of requirements for energy companies to protect those whose extreme circumstances mean they have run out of credit – and have no hot water, light or heating.

Proposals out for consultation include energy firms having to:

  • Offer support
  • Give emergency credit or discretionary credit and
  • Consider people’s ability to repay debt on prepayment meters.

Ofgem will be considering feedback on the proposals from charities and suppliers and will publish its final rules in the next couple of months.

PPI complaint deadline looms

calendar15 August 2019

PPI complaint deadline looms

The financial regulator, the Financial Conduct Authority (FCA), has set a deadline for Payment Protection Insurance (PPI) complaints: 29 August 2019.

Christians Against Poverty is supporting the Financial Conduct Authority’s (FCA) campaign by helping to remind people about the deadline and by sharing important information with its audiences including how to check if you had PPI and how to make a complaint.

The FCA has also introduced a new basis on which to make a PPI complaint based on how much commission was paid to whoever sold the PPI policy.

CAP's CEO, Matt Barlow, said, 'Making a decision about whether to complain about PPI is an important one and we at CAP are here to provide our clients with any support they may need in order to make that decision.'

Emma Stranack, FCA’s PPI Deadline Campaign Lead, said: “Simply put, if you haven’t complained to your provider by 29 August 2019, you won’t be able to claim money back for PPI – so you should make your decision as soon as possible. Checking if you had PPI is simple and free. Don’t worry about paperwork, you only need your date of birth and relevant previous addresses.”

For more information on PPI and to find out what this means for you we recommend visiting the FCA website at, or contacting their helpline on 0800 101 8800.

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