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Policy and Government

At CAP we don’t want to just treat the symptoms of poverty; we also want to address the causes. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. It means we get to speak on behalf of the vulnerable to the people with the power to change their lives. And our voice is growing louder.

Industry professionals seek our opinion on current issues, and our recommendations get heard in Parliament. Change is happening. Below are some of the ways in which we are fighting for justice amongst the country’s key decision-makers.

Insight Day

calendar07 June 2017

Over 100 guests from the credit and energy industry, government bodies and referral agencies attended CAP's 2017 Insight Day to learn more about our broader approach to debt management. The day included CAP clients sharing their stories and breakout sessions to explore CAP's range of holistic services - it was a day not to be missed. Guests left with a better understanding of multiple complex needs and inspired by the work CAP does.

Tina Grainger from Argos said, 'CAP covers every single angle and that is what I love, they get people back into work, get people over addictions, support people through their mental health problems. Once clients are transferred over to CAP, they are in safe hands.'

CAP receives FCA authorisation

calendar01 June 2017

Christians Against Poverty (CAP) has been granted full authorisation by the Financial Conduct Authority (FCA). The FCA took over from the Office of Fair Trading in 2014 and was given significant powers to regulate more than 50,000 consumer credit firms. Debt advice is a regulated activity and this authorisation allows CAP to continue to provide top-quality debt help to those burdened by debt across the UK.

As the news was announced, CAP’s CEO Matt Barlow said, ‘We fully support the FCA in its mission to ensure best practice in the industry on behalf of the consumer. It has long been our goal to offer the very best service to some of the most vulnerable in our society and therefore I’m delighted that the FCA has given us this official authorisation.’

Offline and shut out

calendar18 May 2017

CAP’s latest briefing exposes the extent of digital exclusion amongst CAP clients. One in five (22%) do not have internet access at home or on a smartphone, more than twice the national average. In an increasingly digital landscape, being offline puts millions at a disadvantage in their day-to-day interactions with financial and essential public services. These findings show the continued importance of offline channels, and are extremely relevant in the context of Universal Credit roll-out, energy switching discussions and increasingly digital financial services.

Read more here.

Debt solutions in the UK - opportunities for change

calendar31 March 2017

CAP has responded to the Money Advice Service’s (MAS) latest consultation, which seeks to improve the availability, quality and consistency of debt advice across the UK. The consultation looked at 24 opportunities for change, such as creditor behaviour, gaps in provision and bankruptcy. We believe that greater fairness in government debt collection should be a top priority, as well as opportunities concerning bankruptcy. Action is needed to ensure those with no assets and low incomes can access a debt solution without the cost trapping them in debt. Read our full response below.

Read the full document here

CAP joins vulnerability panel at Credit Summit

calendar30 March 2017

Dawn Stobart, Director of External Affairs, sat on the Vulnerable Customers panel at Credit Summit in March. Credit Summit is the UK’s largest daytime event for the credit industry. The panel included representatives from Nationwide, Dollar UK, Money Advice Trust and Target Group, as well as vulnerability specialist Chris Fitch. They discussed topics including defining vulnerability, current strategies for improved customer journeys, as well as best practice for communication and engagement. The panel discussion was well received, with many people acknowledging CAP’s work within the credit industry.

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Other and previous reports:

The case for fairshare Setting the pace Client report 2015 Client report 2014 Client report 2013

Introducing CAP's External Affairs team

Meet the team representing CAP and building relationships in the credit and debt advice industries, as well as the third sector and with the Government:

Dawn Stobart
Director of External Affairs

Helen Webb
External Affairs Manager

Rachel Gregory
External Affairs Analyst

Daniel Kelly
Creditor Relations Analyst

Kiri Saunders
External Affairs team

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