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Policy and Government

At CAP, we have a vision to see an end to UK poverty. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. Through campaigns, petitions, conversations and research, we’re able to speak up about the kind of positive change we want to see in this country. And change is happening.

By re-imagining structures and systems to be fairer and kinder, we can see lives transformed. Below are some of the recent ways we’ve been seeking justice and meaningful impacts from key decision makers.

Latest updates

Working with food banks

calendar17 September 2015

There is a large overlap between the needs of food bank users and CAP clients. Through partnership we tackle both the short-term need and the root causes of the problem, providing long-term solutions to crisis situations. CAP is working closely in several ways with food banks in many areas of the UK, find out more here:

Read the full document here

APPG on Debt and Personal Finance

calendar14 July 2015

CAP is now an affiliate member of the All Party Parliamentary Group on Debt and Personal Finance, a cross-party group of MPs interested in debt issues. As an affiliate members, we will be able to highlight current issues affecting our debt management clients, and work with government and others in the debt advice industry to bring about positive changes. On Tuesday we kicked off our involvement with the group by exhibiting at their Financial Fair in parliament, attended by several MPs, Treasury Minister Damian Hinds MP and Consumer Champion Martin Lewis.

Client Report 2014

calendar18 June 2015

Our latest Client Report is now available, detailing our growth and work in 2014, as well as the findings of our annual client survey. The report details the key demographics of our client base and how debt has affected them, with findings from our latest research showing that on average our clients faced a minimum of 30 years in debt before CAP’s help. In addition there are special focuses on welfare reforms, prepayment meters and vulnerability. Read the full report below:

Read the full document here

CAP’s Corporate Open Day

calendar17 June 2015

Every other year we hold an open day for key contacts from the credit industry, regulators, other debt advisers and third sector. It’s a fantastic opportunity to showcase CAP’s full range of services and the difference they are making to thousands of peoples lives across the UK. This year 60 people joined us at our head office for the day. We were really encouraged by the repsonse of all who attended, many of whom were inspired to do more to help our clients and all in financial difficulty, and noted a particular highlight as hearing first hand about what life in debt is like from a couple of CAP clients who shared their personal experiences.

Northern Ireland Utility Regulator

calendar12 June 2015

As part of our ongoing engagement with Northern Ireland’s Utility Regulator, CAP responded to their Proposed Consumer Protection Strategy 2015/16 - 2019/20. We are pleased that the Regulator is setting out to formalise and promote consumer protection and overall the strategy is an extremely positive step. However, we feel there are some areas where it does not go far enough, particularly with regard to affordability and equal access. Read CAP’s submission below:

Read the full document here
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Want to hear more from our External Affairs team?

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Other and previous reports:

Client report 2021 Simplify the Solution A dark place Unlocking a new start Stacked against report Left destitute by debt Checking in Powerless People The Freedom Report Never just a number The case for fairshare Setting the pace Offline and shut out The poor pay more Client Report 2020 Client Report 2019 Client report 2016 Client report 2015 Client report 2014 Client report 2013

Introducing CAP's External Affairs team

Meet the team representing CAP and building relationships in the credit and debt advice industries, as well as the third sector and with the Government:

Gareth McNab
Director of External Affairs

Rachel Gregory
Social Policy Manager

Jonathan Shaw
Relationship Manager

Paul Walmsley
Relationship Manager

Helen Webb
Relationship Manager

Mark Anchen
Relationship Manager