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Policy and Government

At CAP we don’t want to just treat the symptoms of poverty; we also want to address the causes. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. It means we get to speak on behalf of the vulnerable to the people with the power to change their lives. And our voice is growing louder.

Industry professionals seek our opinion on current issues, and our recommendations get heard in Parliament. Change is happening. Below are some of the ways in which we are fighting for justice amongst the country’s key decision-makers.

Protecting vulnerable customers when installing prepayment meters under warrant

calendar09 November 2016

Ofgem have made their final proposals to ensure customers are protected in the process of installing prepayment meters (PPMs) under warrant, including capping charges at £100/£150 and prohibiting charges altogether for customers in vulnerable situations. We have inputted into the development of these proposals and have now written a letter to welcome the strong stance Ofgem is taking with these final proposals. This is an important step but we continue to raise our wider concerns about the experience of PPM users. Read our full response to Ofgem’s final proposals below.

Read the full document here

Mark Cowley wins Insolvency Manager of the Year at Tri Awards 2016

calendar20 October 2016

CAP has scooped another national award – this time for our Insolvency team. Mark Cowley, who heads up our dedicated staff in this area, won the title of Insolvency Manager of the Year in the TRI Awards 2016 (formerly known as the Insolvency & Rescue Awards). Mark was honoured, alongside members of CAP’s dedicated insolvency team, at a glittering ceremony at the Hilton Park Hotel in London, thanks to support from a judging panel of industry experts.

He said, ‘We’re so excited and encouraged to have won this award. It’s great to see the hard work of all the team at CAP being recognised, including our efforts to find and provide the best solution for our clients to get out of debt. We’re also so pleased the consultation work we have been doing within the wider insolvency sector has been noted, which helps improve things beyond just our own client base. It really is wonderful to know that we have been able to help and support so many people who would otherwise have been trapped in unmanageable debt, and we are so encouraged by this acknowledgement of our efforts from the insolvency industry.’

See the full list of winners here.

Meeting with Scottish MPs in Parliament

calendar12 October 2016

SNP MP for Edinburgh South, Joanna Cherry, invited CAP to share about CAP’s services with other Scottish MPs in Parliament. We were able to share our passion for the poor and most vulnerable with nine MPs from across Scotland, many of whom were inspired to increase coverage in their constituency through supporting their local churches and to refer to our services in their area.

Supporting the #StopTheCharge campaign

calendar11 October 2016

CAP are proud to support the Money and Mental Health Policy Institute’s (MMHPI) campaign ‘Stop the Charge’. People in debt crisis who have mental health problems are being charged by their doctors for the medical evidence they need to send to their creditors. MMHPI’s campaign aims to tackle the issue by working with GPs and government across the UK to find a practical solution. If you want to learn more about this campaign or help to make a change by sending a letter to your health minister, visit moneyandmentalhealth.org/stopthecharge.

Regulating crisis spending

calendar10 October 2016

We know from our 20 years of experience working with those in financial difficulty that debt and mental help are meticulously intertwined. In fact, one third of our clients thought about or attempted suicide as a way out of their debt problems. We therefore read the Money and Mental Health Policy Institute’s (MMHPI) consultation paper with great interest. The consultation paper explores the six primary psychological drivers of increased spending, as well as offering potential remedies, which we were able to provide comment on. Read our full response below.

Read the full document here
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Other and previous reports:

The case for fairshare Setting the pace Client report 2015 Client report 2014 Client report 2013

Introducing CAP's External Affairs team

Meet the team representing CAP and building relationships in the credit and debt advice industries, as well as the third sector and with the Government:

Dawn Stobart
Director of External Affairs

Helen Webb
External Affairs Manager

Rachel Gregory
External Affairs Analyst

Daniel Kelly
Creditor Relations Analyst

Kiri Saunders
External Affairs team

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