Policy and Government
At CAP we don’t want to just treat the symptoms of poverty; we also want to address the causes. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. It means we get to speak on behalf of the vulnerable to the people with the power to change their lives. And our voice is growing louder.
Industry professionals seek our opinion on current issues, and our recommendations get heard in Parliament. Change is happening. Below are some of the ways in which we are fighting for justice amongst the country’s key decision-makers.
14 March 2017
External Affairs' Daniel Kelly was interviewed this morning on BBC Breakfast News about the Taking Control campaign for fundamental bailiff reform. This was a great opportunity to raise the profile of the campaign as it was launched, and was supported by other media appearances by Money Advice Trust and StepChange on Radio 4’s Today Programme, as well as both ITV and Channel 5 News. Watch Daniel’s interview here.
14 March 2017
CAP has joined Advice UK, Money Advice Trust, StepChange, The Children’s Society and Z2K in releasing a report that calls for reform of current bailiff practices and independent regulation of the sector. This comes three years after the 2014 changes to bailiff law in England and Wales which has had limited success and is overdue for a review. The report suggests seven key recommendations for the bailiff industry, such as a clear complaints procedure, a fee structure that incentivises good practice, and better identification and protection of vulnerable people. The report details evidence of current problems with the industry and explores the benefits of further reform, see more here.
13 March 2017
CAP has responded to Ofgem’s latest consultation on changes to the Standards of Conduct for suppliers in the retail energy market. The consultation looked at various changes to these Standards at Ofgem move to principles based regulation, which presented opportunity to improve consumer protections. CAP strongly supports the introduction of a broad vulnerability principle maintaining the Fairness Test, which provides a consistent benchmark for treating customers fairly and will set accommodating the needs of customers in vulnerable situations at a high level priority. However, there is a need for greater clarity of the term ‘unreasonable detriment’ to ensure that suppliers understand Ofgem’s expectations. To read our full response click below.Read the full document here
07 March 2017
On 7 March, CAP Life Skills was officially launched at Westminster. It was a brilliant event, attended by more than 70 guests, including 31 MPs. The launch was hosted by Dame Caroline Spelman MP and featured speeches from Dame Caroline; our CEO, Matt Barlow; and Head of CAP Life Skills, Edward Parker. There are currently 56 CAP Life Skills groups running across the UK, and we expect to see these numbers grow following the official launch.
Click here for highlights from the event.
28 February 2017
Back in December 2015, CAP's report The poor pay more: Prepayment meters (PPM) and self-disconnection was released, exploring the shocking level of self-disconnection happening amongst the most vulnerable in our society. A little over a year since the initial report, we have released an update looking at how these issues stand today. Having followed up with 900 CAP clients, we found that the poorest and most vulnerable are still suffering, and that there's still much more to be done to help them. For example, some respondents reported using their heating for only a few days a month, yet typical self-disconnection monitoring processes continue to miss them. The update also examines new research on the number of clients on prepayment meters who reported not having access to the internet at home or in their locality. Considering the demand for energy consumers to be able to connect digitally, this is another significant cause for concern. Click here to read the full report.