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Policy and Government

At CAP we don’t want to just treat the symptoms of poverty; we also want to address the causes. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. It means we get to speak on behalf of the vulnerable to the people with the power to change their lives. And our voice is growing louder.

Industry professionals seek our opinion on current issues, and our recommendations get heard in Parliament. Change is happening. Below are some of the ways in which we are fighting for justice amongst the country’s key decision-makers.

Supporting the #StopTheCharge campaign

calendar11 October 2016

CAP are proud to support the Money and Mental Health Policy Institute’s (MMHPI) campaign ‘Stop the Charge’. People in debt crisis who have mental health problems are being charged by their doctors for the medical evidence they need to send to their creditors. MMHPI’s campaign aims to tackle the issue by working with GPs and government across the UK to find a practical solution. If you want to learn more about this campaign or help to make a change by sending a letter to your health minister, visit

Regulating crisis spending

calendar10 October 2016

We know from our 20 years of experience working with those in financial difficulty that debt and mental help are meticulously intertwined. In fact, one third of our clients thought about or attempted suicide as a way out of their debt problems. We therefore read the Money and Mental Health Policy Institute’s (MMHPI) consultation paper with great interest. The consultation paper explores the six primary psychological drivers of increased spending, as well as offering potential remedies, which we were able to provide comment on. Read our full response below.

Read the full document here

CAP exhibit at Labour and Conservative Party conferences

calendar05 October 2016

For the first time, CAP had an exhibition stand at both the Labour and Conservative Party conferences. We were able to meet with many MPs and councillors to discuss important topics such as financial exclusion and fuel poverty. The conferences proved to be an excellent opportunity to inform politicians about CAP’s great work in their constituency and to encourage MPs to support us. We had a great response and there was definite recognition for the need of our services across the nation. We were also able to meet key Ministers for Energy and the Department of Work and Pensions, amongst others.

CAP invited to speak on panel about SMART meters

calendar29 September 2016

Dawn Stobart, CAP’s Director of External Affairs, joined Ofgem, E.ON and Citizens Advice on a panel to discuss SMART meters and vulnerability at the UK’s biggest Utilities and Telecoms Conference. Following the recent launch of our Poor Pay More campaign, we were able to share our insights on how to identify vulnerability and the impacts SMART meters would have on vulnerable customers, specifically around warrant visits, self-disconnection and how the implementation will change the nature of debt collections.

Helping energy customers make informed choices

calendar28 September 2016

Ofgem are consulting on the implement of the Competition and Market Authority’s (CMA) recommendations following the CMA’s two-year investigation into the energy market. Ofgem are also proposing to move to a principles based model of regulation. We have responded to this consultation to echo the importance of consumers being able to make informed choices and highlighting that specific attention needs to be given to the ability of those on prepayment meters to do so. We also raised our concerns that the opportunity to fully consider wider consumer wellbeing as part of this investigation has been missed. Read our full response below.

Read the full document here
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Other and previous reports:

The case for fairshare Setting the pace Client report 2015 Client report 2014 Client report 2013

Introducing CAP's External Affairs team

Meet the team representing CAP and building relationships in the credit and debt advice industries, as well as the third sector and with the Government:

Dawn Stobart
Director of External Affairs

Helen Webb
External Affairs Manager

Rachel Gregory
Social Policy and Relationship Manager

Daniel Kelly
Creditor Engagement Manager

Kiri Saunders
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