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Policy and Government

At CAP we don’t want to just treat the symptoms of poverty; we also want to address the causes. That’s why we’re working tirelessly behind the scenes to shape and influence the policies that affect our clients. It means we get to speak on behalf of the vulnerable to the people with the power to change their lives. And our voice is growing louder.

Industry professionals seek our opinion on current issues, and our recommendations get heard in Parliament. Change is happening. Below are some of the ways in which we are fighting for justice amongst the country’s key decision-makers.

We’ve made the finals!

calendar23 September 2015

As the Rugby World Cup is in full swing, CAP is delighted to announce that we’ve made the finals! Well not for rugby, but for four awards in the credit and utility industries! This includes Debt Advice Provider of the Year, Vulnerable Customer Support Initiative and Best Vulnerable Customer Support Team for both Energy and Water categories. Final judging will next place over the next couple of months.

Working with food banks

calendar17 September 2015

There is a large overlap between the needs of food bank users and CAP clients. Through partnership we tackle both the short-term need and the root causes of the problem, providing long-term solutions to crisis situations. CAP is working closely in several ways with food banks in many areas of the UK, find out more here:

Read the full document here

APPG on Debt and Personal Finance

calendar14 July 2015

CAP is now an affiliate member of the All Party Parliamentary Group on Debt and Personal Finance, a cross-party group of MPs interested in debt issues. As an affiliate members, we will be able to highlight current issues affecting our debt management clients, and work with government and others in the debt advice industry to bring about positive changes. On Tuesday we kicked off our involvement with the group by exhibiting at their Financial Fair in parliament, attended by several MPs, Treasury Minister Damian Hinds MP and Consumer Champion Martin Lewis.

Client Report 2014

calendar18 June 2015

Our latest Client Report is now available, detailing our growth and work in 2014, as well as the findings of our annual client survey. The report details the key demographics of our client base and how debt has affected them, with findings from our latest research showing that on average our clients faced a minimum of 30 years in debt before CAP’s help. In addition there are special focuses on welfare reforms, prepayment meters and vulnerability. Read the full report below:

Read the full document here

CAP’s Corporate Open Day

calendar17 June 2015

Every other year we hold an open day for key contacts from the credit industry, regulators, other debt advisers and third sector. It’s a fantastic opportunity to showcase CAP’s full range of services and the difference they are making to thousands of peoples lives across the UK. This year 60 people joined us at our head office for the day. We were really encouraged by the repsonse of all who attended, many of whom were inspired to do more to help our clients and all in financial difficulty, and noted a particular highlight as hearing first hand about what life in debt is like from a couple of CAP clients who shared their personal experiences.

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Other and previous reports:

Setting the pace Client report 2015 Client report 2014 Client report 2013

Introducing CAP's External Affairs team

Meet the team representing CAP and building relationships in the credit and debt advice industries, as well as the third sector and with the Government:

Dawn Stobart
Director of External Affairs

Helen Webb
External Affairs Manager

Rachel Gregory
External Affairs Analyst

Daniel Kelly
Creditor Relations Analyst

Kiri Saunders
External Affairs team

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