The majority of low income households cannot afford the cost of the energy they need to live safe, warm and well. More than half (55%) of CAP clients have rationed their energy at least occasionally in the last two years, with three in ten (29%) doing so weekly. Low income, expensive energy tariffs and a lack of practical help available means people simply give up and make do without.
This report presents the scale and pattern of self-rationing and self-disconnection by 1,008 low income households. Their rationing can be classified into three categories: doing so occasionally when money is particularly tight, regularly needing to ration at the end of each pay cycle, and doing so on a daily or weekly basis because of chronic affordability issues.
Only one in four (23%) feel confident their supplier would help them if they had trouble paying energy bills. This proportion is even lower for those who have self-disconnected or had a prepayment meter (PPM) installed because of debt.