Dawn Stobart, CAP’s Director of External Affairs, joined Ofgem, E.ON and Citizens Advice on a panel to discuss SMART meters and vulnerability at the UK’s biggest Utilities and Telecoms Conference. Following the recent launch of our Poor Pay More campaign, we were able to share our insights on how to identify vulnerability and the impacts SMART meters would have on vulnerable customers, specifically around warrant visits, self-disconnection and how the implementation will change the nature of debt collections.