Policy and Government

CAP responds to Ofgem’s consultation

16 April 2020

CAP has responded to Ofgem's consultation on Protecting energy customers on prepayment meters (PPM) about the current prepayment meter price cap, which is due to end in winter 2020. CAP is happy that Ofgem is reviewing the cap, but we do not think that it should be merged with the default tariff as planned. Our response has highlighted the challenges faced by CAP clients on low incomes, and how these plans do not offer enough protection. We are particularly concerned about the lack of protection given to customers who continue to accrue standing charges on their PPMs, and have asked Ofgem to consider capping the amount of arrears that can be built up from these.

Read the full document here

Latest news and blogs

Five reasons to feel positive right now

Despite the challenges we are all facing we decided to identify reasons we should or can feel positive right now.

Blog | Friday, 22 January 2021

What’s data got to do with it?

We've partnered with DataKind to be able to help even more people in the future.

Blog | Friday, 15 January 2021

Debt: 7 reasons people don’t ask for debt help

30% of our clients waited 3 years and longer before seeking help! Lets look deeper into why this might be the case.

Blog | Thursday, 14 January 2021

Our details

Telephone
01274 760720

Email
info@capuk.org

Address
Jubilee Mill, North Street, Bradford, BD1 4EW

Privacy, Safeguarding, Complaints, Cookies, Accessibility & Legal Information

Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).

Company Limited by Guarantee, Registered in England and Wales number: 4655175.

CAP is authorised and regulated by the Financial Conduct Authority.

Quick links

Search for help

Our free local services

Courses in your area

Log in to CAP Money Online

Make a donation

Partner with CAP

CAP's logo & brand

capuk.org uses cookies to make the site simpler.

More about cookies