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Policy and Government

CAP responds to Ofgem’s consultation on self-disconnection and self-rationing

calendar21 August 2020

CAP has responded to the long-awaited consultation from Ofgem on self-disconnection and self-rationing. We are happy to see Ofgem address this area, particularly that suppliers will have to monitor customer behaviour and identify self-disconnection where they can. CAP would like to see Ofgem prioritise prepayment customers with the smart meter roll-out to ensure the more vulnerable groups get further protection from this.

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