CAP welcomes the creation of the Commission for customers in vulnerable circumstances and was pleased to respond to their call for evidence. CAP has gained 21 years of experience helping those in debt and poverty across the UK and understands the challenges in encouraging consumer engagement across the energy sector. In the response we highlighted the wide spectrum that vulnerability can fall within, explaining that different people are affected and deal with the same circumstances in different ways. It is also important to remember that vulnerability is not just about customers' characteristics or circumstances, but also the market in which they are expected to operate. Read the full response below.
Read the full document here