Share on:

Policy and Government

CAP responds to the ‘Commission for customers in vulnerable circumstances call for evidence’

calendar30 May 2018

CAP welcomes the creation of the Commission for customers in vulnerable circumstances and was pleased to respond to their call for evidence. CAP has gained 21 years of experience helping those in debt and poverty across the UK and understands the challenges in encouraging consumer engagement across the energy sector. In the response we highlighted the wide spectrum that vulnerability can fall within, explaining that different people are affected and deal with the same circumstances in different ways. It is also important to remember that vulnerability is not just about customers' characteristics or circumstances, but also the market in which they are expected to operate. Read the full response below.

Read the full document here

Latest news and blogs

Roy’s story: debt help without judgement

Guest writer Roy sought help from CAP in 2018. Now debt free, he reflects on the journey.
Blog | Wednesday, 15 September 2021

Enduring hope: holding on to hope no matter what life throws at you

Hope is more than just a feeling. So how do we hold on to it in dark times?
Blog | Thursday, 02 September 2021

7 easy ways to make the summer last longer

Some family-friendly ideas to help you make the most of the coming autumn and winter months.
Blog | Tuesday, 24 August 2021