Policy and Government

CAP responds to the FCA’s vulnerability guidance consultation

30 September 2020

CAP has responded to the Financial Conduct Authority's (FCA) latest consultation on the Guidance for firms on the fair treatment of vulnerable customers. This revised Guidance comes at a salient time, as many firms are facing new challenges and preparing for the anticipated increase in the number of customers in vulnerable circumstances. In general, CAP welcomes this Guidance, which is thorough and if implemented well, will help vulnerable customers experience good outcomes. Read our full response below.

Read the full document here

Latest news and blogs

How to find support in the cost of living crisis

Do you know what help's available to you amid the rising cost of living?

Blog | Wednesday, 04 May 2022

Celebrating Easter: four meaningful ways to focus on Jesus this year

Simple ways to engage with the spiritual importance of Easter

Blog | Wednesday, 13 April 2022

The fundraising journey – shorter than you might think…

A dive into fundraising, with inspiration from Aldo who recently embarked on his own fundraising journey for CAP.

Blog | Monday, 11 April 2022

Our details

Telephone
01274 760720

Email
info@capuk.org

Address
Jubilee Mill, North Street, Bradford, BD1 4EW

Privacy, Safeguarding, Complaints, Cookies, Accessibility Diversity and inclusion Caring for creation & Legal Information

Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).

Company Limited by Guarantee, Registered in England and Wales number: 4655175.

CAP is authorised and regulated by the Financial Conduct Authority.

Quick links

Search for help

Our free local services

Make a donation

Courses in your area

Log in to CAP Money Online

Partner with CAP

CAP's logo & brand