Policy and Government

CAP responds to the FCA’s vulnerability guidance consultation

30 September 2020

CAP has responded to the Financial Conduct Authority's (FCA) latest consultation on the Guidance for firms on the fair treatment of vulnerable customers. This revised Guidance comes at a salient time, as many firms are facing new challenges and preparing for the anticipated increase in the number of customers in vulnerable circumstances. In general, CAP welcomes this Guidance, which is thorough and if implemented well, will help vulnerable customers experience good outcomes. Read our full response below.

Read the full document here

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