Connect » Policy and government » CAP responds to the FCA's vulnerability guidance consultation
30 September 2020
CAP has responded to the Financial Conduct Authority's (FCA) latest consultation on the Guidance for firms on the fair treatment of vulnerable customers. This revised Guidance comes at a salient time, as many firms are facing new challenges and preparing for the anticipated increase in the number of customers in vulnerable circumstances. In general, CAP welcomes this Guidance, which is thorough and if implemented well, will help vulnerable customers experience good outcomes. Read our full response below.
Read the full document hereTelephone
01274 760720
Email
info@capuk.org
Address
Jubilee Mill, North Street, Bradford, BD1 4EW
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Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).
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CAP is authorised and regulated by the Financial Conduct Authority.
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