CAP has submitted evidence to the Ministry of Justice, looking at how the 2014 rules and regulations are working in practice. Whilst we appreciate that there is much good practice within the enforcement sector, without a regulatory body bad practice does still exist. Our response highlights the severity of bad practice and the hugely detrimental impacts it can have on an already unpleasant experience. As well as calling for a regulatory body, we would like to see a clear and easy complaints procedure, as well as better incentives for enforcement agents to treat debtors fairly.