Policy and Government

CAP’s response to Northern Ireland’s Utility Regulator call for evidence

calendar06 November 2019

We are pleased to respond to this Consumer Protection Programme call for evidence for the Utility Regulator. Our response gives examples of some of the best practice CAP has seen across Great Britain for the fair treatment of vulnerable customers, particularly within the elecrtic, gas and water industries. We look forward to seeing which priorities the Utility Regulator decides to take forward. To read our full response, please click below. 

Read the full document here

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