Share on:

Policy and Government

CAP’s response to Ofgem’s domestic supplier-customer communication rulebook reforms

calendar22 June 2018

CAP has responded to Ofgem’s consultation on its changes to the communication rulebook. CAP welcomed the opportunity presented to suppliers to change their communications, in order to increase customer engagement levels. By allowing suppliers to innovate and design communications, customers will be able to receive more personalised information, displayed in a more concise way. CAP’s main concern is that with the lack of prescription offered by Ofgem, that some customers may not receive enough communication during their customer journey. 

Latest news and blogs

The impact of writing a letter: update from our Simplify the Solution campaign

Blog | Wednesday, 09 June 2021

Step outside and boost your wellbeing this Mental Health Awareness Week

Improve your mood, your health and your faith by getting outdoors this Mental Health Awareness Week (or any other time!)
Blog | Monday, 10 May 2021

This is our story: the impact of poverty in a pandemic

News | Wednesday, 28 April 2021