Share this page: 

Policy and Government

CAP’s response to Ofgem’s domestic supplier-customer communication rulebook reforms

calendar22 June 2018

CAP has responded to Ofgem’s consultation on its changes to the communication rulebook. CAP welcomed the opportunity presented to suppliers to change their communications, in order to increase customer engagement levels. By allowing suppliers to innovate and design communications, customers will be able to receive more personalised information, displayed in a more concise way. CAP’s main concern is that with the lack of prescription offered by Ofgem, that some customers may not receive enough communication during their customer journey. 

Latest news and blogs

It’s time to talk about money

This Talk Money Week, we're looking at why people are so reluctant to talk about their financial struggles.
Blog | Monday, 12 November 2018

Five reasons why you should apply for a job at CAP

If you're unsure, read this!
Blog | Monday, 05 November 2018

The true face of UK food poverty

There's a myth about food poverty in the UK that rears its ugly head all too often. It's time to debunk it.
Blog | Thursday, 01 November 2018

capuk.org uses cookies to make the site simpler.