Policy and Government

CAP’s response to the FCA consultation on its Guidance for firms on the fair treatment of vulnerable customers

calendar03 October 2019

We are pleased to be able to respond to this important consultation from the FCA, which is detailed and thorough, with helpful case studies sharing good and bad practice. However, the main concern CAP has with this draft Guidance was its status as non-Handbook guidance. If universally adopted and implemented well, the recommendations within the Guidance would see a substantial improvement on the treatment of vulnerable customers.

Read the full document here

Latest news and blogs

Happy anniversary to The Debt Saviours

We look back on the impact of BBC2's The Debt Saviours, which first aired last October.
Blog | Saturday, 05 October 2019

Five minutes with… Bronwyn, a CAP Debt Advisor

'There’s a lot of shame attached to debt, so being able to help clients break through that is a privilege.'
Blog | Wednesday, 02 October 2019

CAP speaks up for change at political party conferences

Our External Affairs team have been at the Labour and Conserative party conferences this week.
News | Tuesday, 01 October 2019

capuk.org uses cookies to make the site simpler.