Connect » Policy and government » CAP's response to the FCA consultation on its Guidance for firms on the fair treatment of vulnerable customers
Policy and Government
CAP’s response to the FCA consultation on its Guidance for firms on the fair treatment of vulnerable customers
03 October 2019
We are pleased to be able to respond to this important consultation from the FCA, which is detailed and thorough, with helpful case studies sharing good and bad practice. However, the main concern CAP has with this draft Guidance was its status as non-Handbook guidance. If universally adopted and implemented well, the recommendations within the Guidance would see a substantial improvement on the treatment of vulnerable customers.
Read the full document hereLatest news and blogs
Roy’s story: debt help without judgement
Enduring hope: holding on to hope no matter what life throws at you
7 easy ways to make the summer last longer
Our details
Telephone
01274 760720
Email
info@capuk.org
Address
Jubilee Mill, North Street, Bradford, BD1 4EW
Privacy, Safeguarding, Complaints, Cookies, Accessibility & Legal Information
Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).
Company Limited by Guarantee, Registered in England and Wales number: 4655175.
CAP is authorised and regulated by the Financial Conduct Authority.
Quick links
Follow us on social
3 hours ago
*Hiring* Research, Development & Innovation Project Manager to influence the culture and practice of teams across C… https://t.co/iK77mGhznJ
4 hours ago
Our UK Chief Executive Paula Stringer wants to talk to you about working for CAP! We've got lots of roles available… https://t.co/Ksnnh6wTLP
14 hours ago
Congrats to the 66 people who called us on 0800 328 0006 & are now debt free! See how our free debt help service wo… https://t.co/9fbCFgrkYY
22 hours ago
We say money can't buy happiness, but it's a lot more complex than that, because financial and mental wellbeing are… https://t.co/joq5WBaQM4
yesterday
Join @dropthedebt on Tuesday 28 September at 18:30 for a webinar about whether we face a ‘Long-covid debt crisis’.… https://t.co/yRCQ9ecHxy
yesterday
To all CAP debt help clients, past & present: thank you for letting us be part of your story. Thanks for becoming f… https://t.co/i9FSiACU41
yesterday
Because social and economic factors can limit our wellbeing, CAP's debt help and community groups don't just equip… https://t.co/5VYMlGushB
