Share on:

Policy and Government

CMA’s draft order for retail banking market investigation

calendar22 December 2016

The Competition and Markets Authority (CMA) recently put out a draft order for consultation about the retail banking market. We were able to provide feedback on the personal current account (PCA) section. On the whole we welcomed the remedies set out in the draft, but recommended that the remedies and resources should be proportionately targeted at those who stand to gain the most. We also welcomed the obligation to publish service quality indicators and the new requirements around information. The overdraft alert remedy was particularly welcome, helping people avoid high charges for unarranged overdrafts and were able to express how the Maximum Monthly Charge remedy could be improved. Read our full response below.

Read the full document here

Latest news and blogs

Seven tips for teaching kids about money

Blog | Sunday, 11 July 2021

Debt and alcohol: a second chance

Struggling with debt and alcohol, Peter felt hopeless. That is, until CAP got involved. This is Peter’s story.
Blog | Thursday, 24 June 2021

The impact of writing a letter: update from our Simplify the Solution campaign

Blog | Wednesday, 09 June 2021