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Policy and Government

Digital divide - a look at financial difficulty and digital exclusion

calendar01 December 2021

2.6 million people in the UK do not use the internet regularly, and 14.9 million have very low levels of engagement (according to the Lloyds UK Consumer Digital Index). This report presents data from CAP clients, as well UK-wide population data from Experian Mosaic, to reveal the barriers that cause persistent and periodic digital exclusion – including capability and confidence, lack of access to devices and infrastructure, and the ongoing cost of internet data or a broadband connection. Click here to read more and download the report.

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