As Internet access increasingly becomes a necessity, those that remain offline are shut out from the best deals and essential public services. New findings from a survey of 1,210 CAP clients exposes the extent that financial and digital exclusion are intertwined.

Public services are failing to plug this gap, and millions are disadvantaged in their interactions with essential and financial services because they cannot get online. This presents a challenge for how we design access into services, and is particularly relevant as Universal Credit claims exceed a 1.1million.

Download our latest briefing to see the figures and real life stories of what it means to be offline and shut out in today’s digital landscape.