Policy and Government

Ofgem announces cap on pre-payment meter installation

calendar10 November 2017

CAP welcomes Ofgem's announcement to cap the fees for a forcibly installed pre-payment meter. From January the maximum charge will be capped at £150, having previously cost up to £900. The most vulnerable, including those in severe financial despair, will see their charges waived completely. Ofgem have also announced that installation will be prohibited if customers have extreme cases of mental ill-health, even if a client consents, but would find the experience severely traumatic. This news is particularly encouraging to see as CAP has played a part in highlighting this issue through discussions and consultations on the topic.

Latest news and blogs

Feeling SAD?

Feel low during autumn and winter? You're not alone. Here are a few ways to lift your mood.
Blog | Friday, 08 November 2019

Get to know our new UK CEO, Paula

We interviewed her in her home about CAP, the BBC and debt.
News | Wednesday, 06 November 2019

Goodbye Matt, Hello Paula!

After two amazing decades at the forefront of CAP, Matt Barlow our UK and International CEO is leaving.
News | Tuesday, 05 November 2019

capuk.org uses cookies to make the site simpler.