Share this page: 

Policy and Government

Ofgem consultation ‘Ensuring the Standards of Conduct remain fit-for-purpose’

calendar13 March 2017

CAP has responded to Ofgem’s latest consultation on changes to the Standards of Conduct for suppliers in the retail energy market. The consultation looked at various changes to these Standards at Ofgem move to principles based regulation, which presented opportunity to improve consumer protections. CAP strongly supports the introduction of a broad vulnerability principle maintaining the Fairness Test, which provides a consistent benchmark for treating customers fairly and will set accommodating the needs of customers in vulnerable situations at a high level priority. However, there is a need for greater clarity of the term ‘unreasonable detriment’ to ensure that suppliers understand Ofgem’s expectations. To read our full response click below.

Read the full document here

Latest news and blogs

Opt in to make change happen

The law is changing. And we need your help.
Blog | Friday, 23 March 2018

A house of prayer for everyone

There's a lot to be learned from the days in between Palm Sunday and Good Friday.
Blog | Thursday, 22 March 2018

CAP publishes latest client report: Bringing restoration to desolate homes

The report will be launched this evening at the House of Lords, with Archbishop Justin Welby speaking.
News | Wednesday, 21 March 2018

Sign up for our weekly supporter emails

Christians Against Poverty will ensure your personal details are held securely to enable us to contact you moving forwards in line with our privacy policy. We will never share them with anyone else.
If you'd like to change your consent options in the future, please just contact us. uses cookies to make the site simpler.