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Policy and Government

Ofgem consultation ‘Ensuring the Standards of Conduct remain fit-for-purpose’

calendar13 March 2017

CAP has responded to Ofgem’s latest consultation on changes to the Standards of Conduct for suppliers in the retail energy market. The consultation looked at various changes to these Standards at Ofgem move to principles based regulation, which presented opportunity to improve consumer protections. CAP strongly supports the introduction of a broad vulnerability principle maintaining the Fairness Test, which provides a consistent benchmark for treating customers fairly and will set accommodating the needs of customers in vulnerable situations at a high level priority. However, there is a need for greater clarity of the term ‘unreasonable detriment’ to ensure that suppliers understand Ofgem’s expectations. To read our full response click below.

Read the full document here

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