Share this page: 

Policy and Government

Ofgem consultation ‘Ensuring the Standards of Conduct remain fit-for-purpose’

calendar13 March 2017

CAP has responded to Ofgem’s latest consultation on changes to the Standards of Conduct for suppliers in the retail energy market. The consultation looked at various changes to these Standards at Ofgem move to principles based regulation, which presented opportunity to improve consumer protections. CAP strongly supports the introduction of a broad vulnerability principle maintaining the Fairness Test, which provides a consistent benchmark for treating customers fairly and will set accommodating the needs of customers in vulnerable situations at a high level priority. However, there is a need for greater clarity of the term ‘unreasonable detriment’ to ensure that suppliers understand Ofgem’s expectations. To read our full response click below.

Read the full document here

Latest news and blogs

You can be heroes!

It’s superhero week at Christians Against Poverty and the team here at CAP HQ are celebrating YOU!
Blog | Thursday, 17 August 2017

Are your supermarket favourites shrinking?

Which products are really smaller than they used to be - and what to do about it!
Blog | Wednesday, 16 August 2017

Ten years on from the credit crunch: it’s about survival not spending

We take a look at the changing nature of debt since 2007.
Blog | Wednesday, 09 August 2017

Sign up for our weekly emails

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.