Share this page: 

Policy and Government

Ofgem consultation ‘Ensuring the Standards of Conduct remain fit-for-purpose’

calendar13 March 2017

CAP has responded to Ofgem’s latest consultation on changes to the Standards of Conduct for suppliers in the retail energy market. The consultation looked at various changes to these Standards at Ofgem move to principles based regulation, which presented opportunity to improve consumer protections. CAP strongly supports the introduction of a broad vulnerability principle maintaining the Fairness Test, which provides a consistent benchmark for treating customers fairly and will set accommodating the needs of customers in vulnerable situations at a high level priority. However, there is a need for greater clarity of the term ‘unreasonable detriment’ to ensure that suppliers understand Ofgem’s expectations. To read our full response click below.

Read the full document here

Latest news and blogs

#talkmoney

It's Financial Capability Week 2017 - and here at CAP we're keen to get involved. Let's get talking money!
Blog | Monday, 13 November 2017

Universal Credit: the good, the bad and the ugly

Universal Credit is the topic on everyone's lips, so how is it affecting CAP clients? And what are we doing about it?
Blog | Thursday, 09 November 2017

CAP named Personal Debt Solution Provider of the Year

CAP's Debt Operations team was honoured at the TRI Awards 2017.
News | Monday, 23 October 2017

Sign up for our weekly supporter emails

Christians Against Poverty will ensure your personal details are held securely to enable us to contact you moving forwards in line with our privacy policy. We will never share them with anyone else.
If you'd like to change your consent options in the future, please just contact us.

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.