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Policy and Government

Ofgem consultation ‘Ensuring the Standards of Conduct remain fit-for-purpose’

calendar24 July 2017

We have responded to Ofgem's final proposal for new Standards of Conduct for suppliers in the retail energy market. This consultation proposed to make the Standards simpler and more easily accessible, making amendments to the Fairness Test to focus on outcomes as well as adding a broad vulnerability principle. We remain in strong support of the vulnerabillity principle, which gives adequate attention to consumers in vulnerable situations. That being said, identifying vulnerability will present itself as a challenge for suppliers, as most in vulnerable situations do not self-identify. To read our full response click below.

Read the full document here

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