Share on:

Policy and Government

Ofgem consultation ‘Prepayment meters installed under warrant - statutory consultation’

calendar29 August 2017

The latest Ofgem consultation provided revised proposals and draft licence conditions covering prepayment meter (PPM) installation under warrant. We have responded to welcome the protection this will bring to those in financial difficulty and vulnerable situations. In particular we were happy to see the prohibition on force fitting a PPM where the installation process would be ‘severely traumatic’. The cap of warrant-related costs to £150 to provide incentives for suppliers to pursue a warrant as a last resort was also welcomed, as well as preventing warrant-related costs exacerbating financial difficulty. Targeting will be key to ensure this is effective in practice, and we also believe that there is space for more safeguards to be put in place for customers with a smart meter, where switching to PPM can be done remotely. Read the rest of our response below.

Read the full document here

Latest news and blogs

Roy’s story: debt help without judgement

Guest writer Roy sought help from CAP in 2018. Now debt free, he reflects on the journey.
Blog | Wednesday, 15 September 2021

Enduring hope: holding on to hope no matter what life throws at you

Hope is more than just a feeling. So how do we hold on to it in dark times?
Blog | Thursday, 02 September 2021

7 easy ways to make the summer last longer

Some family-friendly ideas to help you make the most of the coming autumn and winter months.
Blog | Tuesday, 24 August 2021