Our latest briefing paper highlights the issues we are seeing with public sector debt collection. Almost half (49%) of CAP clients have owed money to the DWP, HMRC or their local authority and these clients are more likely to be on a low income and vulnerable. We have found that public sector debt collection processes create fear, leave clients feeling powerless and render debts unmanageable. CAP is calling for three key principles to help change this: time, flexibility and consistency. To read more, click here.
To read more, download our briefing paper here.