Policy and Government

Proposals to improve outcomes for prepayment customers

calendar25 February 2016

As part of their ongoing work to improve outcomes for prepayment (PPM) customers, Ofgem is proposing to take action to reduce the impact of charges when a PPM is installed under warrant. The proposals show particular concern for customers in vulnerable situations and are welcome. We have responded to show support for the proposals but to highlight our concerns about whether smart meters will bring the resolution Ofgem predict and that the proposals do not address the wider issues affecting prepayment customers. Read our full response below.

Read the full document here

Latest news and blogs

The journey to debt freedom

When Francella's husband passed away unexpectedly, everything changed for her and her children. But God had a plan.
Blog | Wednesday, 18 September 2019

For richer and for poorer - keeping your wedding plans on budget

Blog | Tuesday, 10 September 2019

Born into poverty - how can this be fair?

CAP has joined 45 other charities to call for changes to a welfare system plunging children into debt from day one.
Blog | Tuesday, 27 August 2019

capuk.org uses cookies to make the site simpler.