Policy and Government

Proposals to improve outcomes for prepayment customers

calendar25 February 2016

As part of their ongoing work to improve outcomes for prepayment (PPM) customers, Ofgem is proposing to take action to reduce the impact of charges when a PPM is installed under warrant. The proposals show particular concern for customers in vulnerable situations and are welcome. We have responded to show support for the proposals but to highlight our concerns about whether smart meters will bring the resolution Ofgem predict and that the proposals do not address the wider issues affecting prepayment customers. Read our full response below.

Read the full document here

Latest news and blogs

CAP gives TV licence scheme top rating

Low income viewers will be helped
Blog | Wednesday, 19 February 2020

Five minutes with… Andrew Wilson

'It’s about making a difference that’s for an eternal purpose...'
Blog | Monday, 03 February 2020

Host a Flipping Marvellous Pancake Party this Shrove Tuesday

CAP's most fun campaign is back for a third year - and you can get involved.
News | Tuesday, 14 January 2020

capuk.org uses cookies to make the site simpler.