Policy and Government

Proposals to improve outcomes for prepayment customers

calendar25 February 2016

As part of their ongoing work to improve outcomes for prepayment (PPM) customers, Ofgem is proposing to take action to reduce the impact of charges when a PPM is installed under warrant. The proposals show particular concern for customers in vulnerable situations and are welcome. We have responded to show support for the proposals but to highlight our concerns about whether smart meters will bring the resolution Ofgem predict and that the proposals do not address the wider issues affecting prepayment customers. Read our full response below.

Read the full document here

Latest news and blogs

How will the pandemic affect the UK’s poorest?

Focussing on those who need help most
Blog | Monday, 30 March 2020

Celebrating women this Mother’s Day

Blog | Wednesday, 18 March 2020

How do we feel God’s peace at this time?

We're in safe hands
Blog | Tuesday, 17 March 2020

capuk.org uses cookies to make the site simpler.