Share this page: 

Policy and Government

Proposals to improve outcomes for prepayment customers

calendar25 February 2016

As part of their ongoing work to improve outcomes for prepayment (PPM) customers, Ofgem is proposing to take action to reduce the impact of charges when a PPM is installed under warrant. The proposals show particular concern for customers in vulnerable situations and are welcome. We have responded to show support for the proposals but to highlight our concerns about whether smart meters will bring the resolution Ofgem predict and that the proposals do not address the wider issues affecting prepayment customers. Read our full response below.

Read the full document here

Latest news and blogs

FCA introduces PPI complaint deadline

CAP is supporting the FCA's campaign, which urges people to get their complaints in before 29 August 2019.
News | Thursday, 31 August 2017

You can be heroes!

It’s superhero week at Christians Against Poverty and the team here at CAP HQ are celebrating YOU!
Blog | Thursday, 17 August 2017

Are your supermarket favourites shrinking?

Which products are really smaller than they used to be - and what to do about it!
Blog | Wednesday, 16 August 2017

Sign up for our weekly emails

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.