Policy and Government

Proposals to improve outcomes for prepayment customers

25 February 2016

As part of their ongoing work to improve outcomes for prepayment (PPM) customers, Ofgem is proposing to take action to reduce the impact of charges when a PPM is installed under warrant. The proposals show particular concern for customers in vulnerable situations and are welcome. We have responded to show support for the proposals but to highlight our concerns about whether smart meters will bring the resolution Ofgem predict and that the proposals do not address the wider issues affecting prepayment customers. Read our full response below.

Read the full document here

Latest news and blogs

Six encouraging Bible verses for the new year

Wherever you find yourself, here are six encouraging Bible verses for the new year that you can hold on to.

Blog | Thursday, 06 January 2022

Hope fulfilled: approaching Advent

Blog | Thursday, 18 November 2021

CAP goes to the Party Conferences

Our Policy Manager reports back on the recent party conferences

News | Thursday, 21 October 2021

Our details

Telephone
01274 760720

Email
info@capuk.org

Address
Jubilee Mill, North Street, Bradford, BD1 4EW

Privacy, Safeguarding, Complaints, Cookies, Accessibility Diversity and inclusion Caring for creation & Legal Information

Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).

Company Limited by Guarantee, Registered in England and Wales number: 4655175.

CAP is authorised and regulated by the Financial Conduct Authority.

Quick links

Search for help

Our free local services

Make a donation

Courses in your area

Log in to CAP Money Online

Partner with CAP

CAP's logo & brand