Share this page: 

Policy and Government

Protecting vulnerable customers when installing prepayment meters under warrant

calendar09 November 2016

Ofgem have made their final proposals to ensure customers are protected in the process of installing prepayment meters (PPMs) under warrant, including capping charges at £100/£150 and prohibiting charges altogether for customers in vulnerable situations. We have inputted into the development of these proposals and have now written a letter to welcome the strong stance Ofgem is taking with these final proposals. This is an important step but we continue to raise our wider concerns about the experience of PPM users. Read our full response to Ofgem’s final proposals below.

Read the full document here

Latest news and blogs

Warmth isn’t just for the wealthy – why we love the summer

Summer is here again, hooray! Here's just a handful of reasons why we love it.
Blog | Thursday, 22 June 2017

Who’s caring for the carers?

As it's Carers Week, we meet a man who fell into debt after leaving his job to care for his sick wife.
Blog | Tuesday, 13 June 2017

Why volunteer?

This Volunteers’ Week, Joseph tells us why he loves volunteering for CAP – and why you should do it too!
Blog | Monday, 05 June 2017

Sign up for our weekly emails

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.