Policy and Government

Smarter communications discussion paper

calendar24 October 2015

As part of their commitment to promote empowering and effective consumer communications, the Financial Conduct Authority (FCA) released a discussion paper on smarter communications. At CAP we work hard to ensure a high standard of communication with clients, and also have experience of the type of communication our clients receive from creditors. We provided the following response to the FCA, highlighting examples of CAP's communication, as well as areas for improvement in the industry and regulations. Read our response below and the FCA’s discussion paper here.

Read the full document here

Latest news and blogs

Budget recipe binder: Cottage pie

As the days get shorter (and colder!) this easy recipe will never fail to please
Blog | Thursday, 22 September 2016

Stop smoking for Stoptober

The annual 'smoke free' initiative returns for 2016.
Blog | Tuesday, 20 September 2016

Absolutely no panicking allowed

It's 100 days till Christmas and here's how to play it
Blog | Friday, 16 September 2016
skyline

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.