Policy and Government

Smarter communications discussion paper

24 October 2015

As part of their commitment to promote empowering and effective consumer communications, the Financial Conduct Authority (FCA) released a discussion paper on smarter communications. At CAP we work hard to ensure a high standard of communication with clients, and also have experience of the type of communication our clients receive from creditors. We provided the following response to the FCA, highlighting examples of CAP's communication, as well as areas for improvement in the industry and regulations. Read our response below and the FCA’s discussion paper here.

Read the full document here

Latest news and blogs

Roy’s story: debt help without judgement

Guest writer Roy sought help from CAP in 2018. Now debt free, he reflects on the journey.

Blog | Wednesday, 15 September 2021

Enduring hope: holding on to hope no matter what life throws at you

Hope is more than just a feeling. So how do we hold on to it in dark times?

Blog | Thursday, 02 September 2021

7 easy ways to make the summer last longer

Some family-friendly ideas to help you make the most of the coming autumn and winter months.

Blog | Tuesday, 24 August 2021

Our details

Telephone
01274 760720

Email
info@capuk.org

Address
Jubilee Mill, North Street, Bradford, BD1 4EW

Privacy, Safeguarding, Complaints, Cookies, Accessibility & Legal Information

Charity registered numbers: 1097217 (England and Wales), SC038776 (Scotland).

Company Limited by Guarantee, Registered in England and Wales number: 4655175.

CAP is authorised and regulated by the Financial Conduct Authority.

Quick links

Search for help

Our free local services

Make a donation

Courses in your area

Log in to CAP Money Online

Partner with CAP

CAP's logo & brand