Share this page: 

Policy and Government

Smarter communications discussion paper

calendar24 October 2015

As part of their commitment to promote empowering and effective consumer communications, the Financial Conduct Authority (FCA) released a discussion paper on smarter communications. At CAP we work hard to ensure a high standard of communication with clients, and also have experience of the type of communication our clients receive from creditors. We provided the following response to the FCA, highlighting examples of CAP’s communication, as well as areas for improvement in the industry and regulations. Read our response below and the FCA’s discussion paper here.

Read the full document here

Latest news and blogs

Making technology work for us: the best apps for money management

We asked our staff and friends on social media which money apps they liked.
Blog | Thursday, 24 May 2018

How I paid off more than £10k of debt in a year

Money blogger Lynn James AKA Mrs Mummypenny explains her tactics for slashing debt.
Blog | Monday, 14 May 2018

Martin Lewis visits CAP

Huge encouragement from TV's Money Saving Expert.
Blog | Thursday, 10 May 2018

Sign up for our weekly supporter emails

Christians Against Poverty will ensure your personal details are held securely to enable us to contact you moving forwards in line with our privacy policy. We will never share them with anyone else.
If you'd like to change your consent options in the future, please just contact us.

capuk.org uses cookies to make the site simpler.