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Please note our 0800 helpline is closed this morning until 11:30am for team training. We'll be open as usual after that.

Policy and Government

The poor pay more: Winter 2016/17 update

calendar28 February 2017

Back in December 2015, CAP's report The poor pay more: Prepayment meters (PPM) and self-disconnection was released, exploring the shocking level of self-disconnection happening amongst the most vulnerable in our society. A little over a year since the initial report, we have released an update looking at how these issues stand today. Having followed up with 900 CAP clients, we found that the poorest and most vulnerable are still suffering, and that there's still much more to be done to help them. For example, some respondents reported using their heating for only a few days a month, yet typical self-disconnection monitoring processes continue to miss them. The update also examines new research on the number of clients on prepayment meters who reported not having access to the internet at home or in their locality. Considering the demand for energy consumers to be able to connect digitally, this is another significant cause for concern. Click here to read the full report.

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