Share on:

Policy and Government

The Utility Regulator Best Practice Framework Northern Ireland

calendar28 April 2022

CAP responded to the Utility Regulator’s consultation on their proposed Best Practice Framework. The framework establishes principles and measures for utility suppliers and distribution network operators in Northern Ireland with the aim of facilitating consistent and high quality support to consumers in vulnerable circumstances. CAP broadly supports the proposed principles and measures but offers insight into how the framework could be strengthened. CAP highlights the need for more flexibility to accommodate varying needs, as well as the need to signpost indebted consumers to trusted debt advice organisations. Read our full response below.

Read the full document here

Latest news and blogs

How to find support in the cost of living crisis

Do you know what help's available to you amid the rising cost of living?
Blog | Wednesday, 04 May 2022

Celebrating Easter: four meaningful ways to focus on Jesus this year

Simple ways to engage with the spiritual importance of Easter
Blog | Wednesday, 13 April 2022

The fundraising journey – shorter than you might think…

A dive into fundraising, with inspiration from Aldo who recently embarked on his own fundraising journey for CAP.
Blog | Monday, 11 April 2022