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Important information for our Debt Help clients

I already have a home visit booked in

If you have a home visit booked in, this will now take place over the phone. You should have already been contacted about this, but if not, please speak to your Debt Coach, or call us at head office on 0800 328 0006.

If you've already had a visit from your Debt Coach, they will be in touch with you soon to let you know the next steps with your case.

My case is now handled by head office

We want to reassure you that our aim is to maintain our service to you during this time. We are doing what we can but may take a bit longer than usual to get back to you. As many of our head office staff as possible have been equipped to work from home so that we can do our best to continue helping you.


Key information:

Phone lines:

  • Our phone lines are open as usual. Call 01274 761999 to speak to the team. Please be aware that we may have fewer staff available than usual so we appreciate your patience.


  • If you have paperwork that needs urgent action, please email a copy to Make sure you include your CAP reference number in the subject line so we can deal with your paperwork as soon as possible. We can accept forwarded emails, screenshots or clear photographs.

If you are affected by coronavirus (COVID-19):

  • If you cannot pay into your CAP Plan, or if your income is affected, please call us as soon as possible on 01274 761999.

We are, as ever, committed to do our best during this very challenging time. Please help us to do that by following the information above. If we make any changes in the coming weeks, we will let you know as soon as we can.


I want help with my debts but haven't called CAP yet 

We’ve been working really hard to adapt our service so that it’s safe for clients and staff, and we’re delighted to be able to open the phone lines once more.

For the time being, appointments with CAP Debt Coaches will look a bit different. Normally, your Debt Coach would meet you face to face, but due to current coronavirus restrictions, we’ll be offering appointments over the phone instead.

Find out more here. If you want help getting out of debt, call us free on 0800 328 0006.


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