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Customer Service Administrator - 12 month contract - IT

Location: CAP, Jubilee Mill, North Street, Bradford, BD1 4EW

Hours: 22.5 per week.

Context: The IT team are an essential part of CAP’s support services, enabling the critical work of CAP in the UK, and in other countries. Our role is to strategically develop technology solutions that respond to the changing needs of CAP and the opportunities in the wider IT environment. Once systems are in use we provide generous support and training of CAP’s head office staff and wider user community. This is an entry level IT support role - we would be looking to train the successful candidate up into an IT Support Technician over time.

Role: The Customer Service Administrator reports to the IT Support Team Leader and works as part of a team to provide ongoing support to all CAP customers. They will offer support to the IT Service Desk members as they go about tackling issues in depth whilst the Customer Service Administrator deals with initial response and admin tasks.

Person: We really enjoy team, technology and helping people do their jobs. We are dedicated and hardworking and going the extra mile.

Starting salary: £17,188.00 (FTE)

Closing date for applications: 31 December 2018

Start date: 4 February 2019

Request an application pack for the Customer Service Administrator - 12 month contract role >>>

For further information, please contact the HR and Staff Development team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

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