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Debt Operations

Debt Advice Product Owner

The Debt Advice Product Team (DAPT) has responsibility for the systems supporting CAP’s debt advice service (the product). This will eventually include HOPE, EFF, CATs, GRACE and Creditor Portal, but initially will be focussed on HOPE and in particular Debt Operations’ interaction with it.All the work concerning these systems will be undertaken by the DAPT under the direction of the Strategic Planning Group. The Debt Advice Product Owner works within the Debt Advice Product Team, under the direction of Debt Ops Leadership.

The role

The Product Owner is the key for ensuring the interests of the customer are represented in the DAPT. They will ensure the product team has clarity on the customer needs during development, bring clear guidance on priorities, and a deep understanding of impact for users and broader operations at all times. Their role is to ensure that the user is always advocated in the development of the product, so that the product meets the needs of the customer.The Debt Advice Product Owner will take ownership of the business problems undertaken by the DAPT. The Product Manager will take responsibility for technology problems. Both will work together to define solutions (but the ongoing ownership of solutions will be with the Product Manager)

Who we're looking for

The Debt Advice Product Owner has a strong collaborative ability, with a drive to champion the needs of the user. They are highly dependable and organised, with a creative and inquisitive approach to problem solving.


Bradford Head Office Based

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For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

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