The Debt Advice Product Team (DAPT) has responsibility for the systems supporting CAP’s debt advice service (the product). This will eventually include HOPE, EFF, CATs, GRACE and Creditor Portal, but initially will be focussed on HOPE and in particular Debt Operations’ interaction with it.All the work concerning these systems will be undertaken by the DAPT under the direction of the Strategic Planning Group. The Debt Advice Product Owner works within the Debt Advice Product Team, under the direction of Debt Ops Leadership.
The Product Owner is the key for ensuring the interests of the customer are represented in the DAPT. They will ensure the product team has clarity on the customer needs during development, bring clear guidance on priorities, and a deep understanding of impact for users and broader operations at all times. Their role is to ensure that the user is always advocated in the development of the product, so that the product meets the needs of the customer.The Debt Advice Product Owner will take ownership of the business problems undertaken by the DAPT. The Product Manager will take responsibility for technology problems. Both will work together to define solutions (but the ongoing ownership of solutions will be with the Product Manager)
Who we're looking for
The Debt Advice Product Owner has a strong collaborative ability, with a drive to champion the needs of the user. They are highly dependable and organised, with a creative and inquisitive approach to problem solving.
Bradford Head Office Based
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