CAP’s debt help is our flagship service delivered in partnership with our network of local churches across the UK. All regulated activities and the operational service to clients happens in the Debt Operations department, operating from CAP head office in Bradford. We are made up of a variety of teams, all of whom are collectively responsible for the delivery of CAP’s debt advice service, from initial client contact through to debt free.
The role of the Debt Operations Strategic Improvement Manager is vital to the successful improvement of our debt service operation. The team is responsible for all things data, reporting, insight, system automation and testing. A varied team of Insight Analysts, Data & Automation Specialists and our Debt Service Product Owner; the team is central to all strategic improvement and insight across Debt Operations. You will draw on your skill and expertise in each of the management competencies as you lead your team of people. You will support, equip and empower your staff to carry out their roles to the best of their ability.
Who we're looking for
We are passionate about data, insight, improvement, process and automation. All that you do is focused on making sure we have a clear understanding of our priorities and are set up to make automation and technology change basing our decisions on a good understanding of our data. We are passionate about supporting, equipping, and challenging others to excel in their roles. We seek to continually enable and champion development of the service we provide to clients and churches.
Bradford head office with some home working available
Download job profile