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Debt Operations

Debt Operations Strategic Improvement Manager

CAP’s debt help is our flagship service delivered in partnership with our network of local churches across the UK. All regulated activities and the operational service to clients happens in the Debt Operations department, operating from CAP head office in Bradford. We are made up of a variety of teams, all of whom are collectively responsible for the delivery of CAP’s debt advice service, from initial client contact through to debt free.

The role

The role of the Debt Operations Strategic Improvement Manager is vital to the successful improvement of our debt service operation. The team is responsible for all things data, reporting, insight, system automation and testing. A varied team of Insight Analysts, Data & Automation Specialists and our Debt Service Product Owner; the team is central to all strategic improvement and insight across Debt Operations. You will draw on your skill and expertise in each of the management competencies as you lead your team of people. You will support, equip and empower your staff to carry out their roles to the best of their ability.

Who we're looking for

We are passionate about data, insight, improvement, process and automation. All that you do is focused on making sure we have a clear understanding of our priorities and are set up to make automation and technology change basing our decisions on a good understanding of our data. We are passionate about supporting, equipping, and challenging others to excel in their roles. We seek to continually enable and champion development of the service we provide to clients and churches.


Bradford head office with some home working available

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Head Office based

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

Other ways you can get involved

CAP Internship

Join our one-year paid internship to gain professional experience in a national charity as well as development opportunities to boost your career and your faith.

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Find out more about opportunities available for volunteers to support our life-transforming work.

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Become a CAP Money Coach

The CAP Money Course teaches practical money management skills to help people stay on top of their finances. Find out how you and your church could offer this resource to your community.

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