CAP’s debt help is one of the key services offered by the charity. Like all that CAP does the service is delivered through a network of local churches across the UK. However, all regulated activities and the actual mechanics of the service comes from the Debt Operations team, operating from CAP head office in Bradford. The debt advice teams within Debt Operations are responsible for the delivery of CAP’s debt advice, and for the on-going management of CAP plans, with support from the other teams that make up Debt Operations section.
The role of the Debt Operations Team Manager is to manage one of the debt help teams within the Debt Operations department. You will allocate workload, train and equip our officers or advisors, identify and implement changes, and provide management and leadership to your team in order to ultimately provide an excellent service to our clients.
Who we're looking for
We are passionate about excellent customer service, succeeding in difficult circumstances, and seeing people become debt free. We’re also massively passionate about supporting, equipping, and challenging others to excel in their own roles, as well as continually developing the service we provide to clients. We are highly capable of organising and being efficient. We are good communicators, inspirers, and encouragers and able to drive and challenge but bring people with us. We love to achieve and think big picture as well as about the details.
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