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Debt Operations

Debt Operations Team Manager (2 year fixed term contract)

CAP’s debt help is one of the key services offered by the charity. Like all that CAP does the service is delivered through a network of local churches across the UK. However, all regulated activities and the actual mechanics of the service comes from the Debt Operations team, operating from CAP head office in Bradford. The debt advice teams within Debt Operations are responsible for the delivery of CAP’s debt advice, and for the on-going management of CAP plans, with support from the other teams that make up Debt Operations section.

The role

The role of the Debt Operations Team Manager is to manage one of the debt help teams within the Debt Operations department. You will allocate workload, train and equip our officers or advisors, identify and implement changes, and provide management and leadership to your team in order to ultimately provide an excellent service to our clients.

Who we're looking for

We are passionate about excellent customer service, succeeding in difficult circumstances, and seeing people become debt free. We’re also massively passionate about supporting, equipping, and challenging others to excel in their own roles, as well as continually developing the service we provide to clients. We are highly capable of organising and being efficient. We are good communicators, inspirers, and encouragers and able to drive and challenge but bring people with us. We love to achieve and think big picture as well as about the details.

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For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

Other ways you can get involved

CAP Internship

Join our one-year paid internship to gain professional experience in a national charity as well as development opportunities to boost your career and your faith.

Find out more

Find out more about opportunities available for volunteers to support our life-transforming work.

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Become a CAP Money Coach

The CAP Money Course teaches practical money management skills to help people stay on top of their finances. Find out how you and your church could offer this resource to your community.

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