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People & Culture

Debt Service Transformation Change Management Specialist

People & Culture have a mission to see CAP as a highly desirable workplace of the Christian world; attracting and retaining the very best people. We are the champions of our culture, magnets of talent, skills and ability transformers, ensuring all CAP’s people have an enriched, and healthy work experience; all this to see CAP fulfill its vision.

The role

CAP has an ambitious vision to transform it’s debt service. In order to fulfill this vision, CAP needs to be agile and efficient at change management. The role of the Change Management Specialist is to work with the Change Management Lead to ensure CAP staff and frontline workers are 'change ready' - feeling equipped, confident and inspired to adapt to any improvement change that impacts them. The DST Change Management Specialist is responsible for delivering organisational change management strategies for the debt service transformation in order to see faster adoption, higher utilisation of and proficiency with changes that impact our debt operations teams, the wider CAP staff team and frontline workers. The role will focus on the behavioural side of change, including (but not limited to) changes to business processes, systems and technology that fall within the debt service transformation. They will play a key role in ensuring the programme meets its objectives by increasing employee adoption and usage.

Who we're looking for

We are extremely passionate about making and keeping CAP a great organisation, treating people fairly, and developing them so that both they and CAP achieve their full potential. We are also passionate to see CAP’s life transforming services available to all communities across the UK, giving our clients the opportunity to hear and respond to the love of Jesus. We are professional and competent whilst being compassionate and ‘make it happen’ kind of people.


Bradford head office with some home working available


We reserve the right to close this vacancy early should an appropriate candidate be found. Please apply early to ensure you can be considered

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

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