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Fundraising & Marketing

Supporter Connection Phone Operator

The Fundraising & Supporter Operations department aims to care, connect and inspire individuals and churches through engaging events, supporter appreciation, inspiring phone calls, and insightful data work. We support and drive projects from the wider Fundraising and Communications division because we are passionate that individuals give or keep on giving and that churches are compelled to partner with CAP. The Fundraising & Supporter Operations department is made up of the Supporter Events team, Supporter Care team, Supporter Connection team, and Supporter Insight & Data team.

The role

The Supporter Connection team deals with an exciting array of phone projects from the wider Fundraising and Communications division. They conduct primarily outbound telephone communications with a wide range of individuals and churches, inspiring them to engage financially or practically in the work of CAP.

Who we're looking for

We want to inspire and get to know our supporters and churches and to understand what makes them tick. We are driven by working together to efficiently meet our deadlines and targets. We are committed to providing an excellent service to both our supporters and our stakeholders in every calling project we are on.


Head Office / Remote Working

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For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

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