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Fundraising & Marketing

Supporter Connection Phone Team

The Fundraising & Supporter Operations department aims to care, connect and inspire individuals and churches through engaging events, supporter appreciation, inspiring phone calls, and insightful data work. We support and drive projects from the wider Fundraising and Communications division because we are passionate that individuals give or keep on giving and that churches are compelled to partner with CAP. The Fundraising & Supporter Operations department is made up of the Supporter Events team, Supporter Care team, Supporter Connection team, and Supporter Insight & Data team.

The role

The Supporter Connection team deals with an exciting array of phone projects from the wider Fundraising and Communications division. They conduct primarily outbound telephone communications with a wide range of individuals and churches, inspiring them to engage financially or practically in the work of CAP.

Who we're looking for

The Supporter Connection team is an outward focused team of passionate communicators who love to listen, engage and inspire existing and potential supporters. They connect with individuals and churches over the phone and in turn encourage and inspire them to connect with CAP further. The Supporter Connection team seeks to represent CAP and our Christ Centered values to our supporters in a way which helps them to feel both appreciated and connected. Whether we are encouraging regular financial giving, inviting people to events, or thanking a brilliant supporter, our Supporter Connection team are passionate about communicating CAP’s vision and mission in creative ways on the phone.

We want to inspire and get to know our supporters and churches and to understand what makes them tick. We are driven by working together to efficiently meet our deadlines and targets. We are committed to providing an excellent service to both our supporters and our stakeholders in every calling project we are on.

CAP offer a generous Rewards & Well-being package, including:

- CAP 6.5% employer pension contribution

- 34 days annual holiday (including flexible bank holidays)

- 1 additional days holiday for each full year of service (up to a max of 5 additional days)

- 2 paid Mental Health days and up to 5 days Family Emergency leave per year

- Paid 'Revive' days to take time out with your team during the year

- Enhanced paid sickness, maternity, paternity and adoption leave

- Hybrid working

- Gym membership discount

- Flexitime from day one (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance!)

- plus many more! (see the rewards brochure below under 'related documents' for further information and pro-rata details for part time employees)


Bradford head office with some home working available


Bradford Head office only 


Evening work required


Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

Related documents

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The CAP Money Course teaches practical money management skills to help people stay on top of their finances. Find out how you and your church could offer this resource to your community.

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