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Debt Operations

Team Manager - Debt Operations

CAP’s debt help is our flagship service delivered in partnership with our network of local churches across the UK. All regulated activities and the operational service to clients happens in the Debt Operations department, operating from CAP head office in Bradford. We are made up of a variety of teams, all of whom are collectively responsible for the delivery of CAP’s debt advice service, from initial client contact through to debt free.

The role

The role of the Debt Operations Team Manager is vital to the successful running of our debt service operation. You will draw on your skill and expertise in each of the management competencies as you lead your team of people. You will support, equip and empower your staff to carry out their roles to the best of their ability. You will enable your staff to be trained and equipped in their roles and monitor and allocate workload. You will identify and enable the implementation of changes, and provide management and leadership to your team in order to ultimately provide an excellent service to our clients. You will work closely with Heads and other Managers within your section of the department as well as being a member of the broader Debt Operations management team.

Who we're looking for

We are passionate about enabling our teams to provide excellent customer service to our clients and frontline staff. We are passionate about supporting, equipping, and challenging others to excel in their roles. We seek to continually enable and champion development of the service we provide to clients and churches.

Location

Bradford Head Office/Hybrid

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