CAP Debt Centre Manager

Welcome

Thank you so much for considering joining us as a CAP Debt Centre Manager. This is your opportunity to join a rapidly growing movement of people who are working together to tackle one of the biggest social problems facing us today. We’re so excited for you to join the family!

Who are we?

We’re on a mission to set people in our nation free from a life sentence of debt, poverty and their causes. Our 600 services, including Debt Centres, Job Clubs, Release Groups and Life Skills groups, are all run through local churches, meaning we can offer our clients not only expert practical support, but companionship, hope and a chance to hear the Gospel too. By 2021, we want to have 1,000 CAP services open across the UK, so we can show poverty who’s boss in every community.

At our core, we’re:

• Passionate and compassionate: We do what we do because we care deeply about seeing people released from debt, poverty and their causes
• Excellent and generous: We go above and beyond for our clients
• Courageous: Who wants to settle for the same old when we can push for bigger and better?
• Fun and united: We’re one big CAP family!
• Christ-centred: We know none of this would be possible without Jesus

CAP Debt Centres

All CAP’s services are run through local churches to engage and support people in their communities. CAP Debt Centres provide practical and holistic support for people struggling with debt, as well as offering them the opportunity to hear the Gospel. Hear from some of our existing debt centre staff and other service managers below about why they love what they do!

Role

Your role as a CAP Debt Centre Manager would be to set up and manage the running of the debt centre in partnership with CAP and your church. You would support clients on their journey to becoming debt free through home visits and ongoing support. All of this must be done in a way that positively reflects the Christian faith and the core values of the charity.

The minimum time commitment is sixteen hours per week, comprising four sessions of four consecutive hours, with at least two sessions being within normal working hours of 9am to 5pm, Monday to Friday.

As part of this role you must complete an application for an enhanced DBS disclosure (formally CRB).

Please note, as part of this role, we ask that you have access to the internet and an active email address.

Accountabilities

• To positively promote the Christian faith in line with the objectives of the charity
• To take part in all initial and ongoing training in order to offer the best service possible
• To publicise the CAP Debt Centre in a way that makes it available to the widest possible section of society – this will also involve developing links with relevant referral agencies
• To promote the work within your church, encouraging volunteers to become involved in the many aspects of the work (Support team, Prayer team, financial support etc.)
• To visit clients in their homes and to explain the CAP service in a way that is understood and encourages clients to agree to work with CAP (mobility is essential to enable home visits, so having a car and full license is a requirement in most cases)
• To be part of a team that delivers the debt advice to the client – this will involve a fact find of their current financial situation, communication of the prepared budget and financial plan, and encouragement to stick to the plan
• To accompany clients to court in order to provide support as they secure affordable repayments and other legal agreements
• To manage all elements of the debt centre including volunteers, caseload and all central operational tasks, such as monthly reports, reviews etc.
• To promote the work of CAP to friends, families and contacts to increase support and awareness of the charity – this includes encouraging support through the CAP Life Changer programme

Person

This bit’s just the facts and formalities – excuse us for going all official on you! It’s basically a breakdown of what you’ll need to ace this role.