CAP Debt Centre Manager

Welcome

Thank you so much for considering joining us as a CAP Debt Centre Manager. This is your opportunity to join a rapidly growing movement of people who are working together to tackle one of the biggest social problems facing us today. We’re so excited for you to join the family!

Who are we?

We’re on a mission to set people in our nation free from a life sentence of debt, poverty and their causes. Our 618 services, including Debt Centres, Job Clubs, Fresh Start and Life Skills groups, are all run through local churches, meaning we can offer our clients not only expert practical support, but companionship, hope and a chance to hear the gospel too.

At our core, we’re:

Passionate and compassionate: We do what we do because we care deeply about seeing people released from debt, poverty and their causes
Excellent and generous: We go above and beyond for our clients
Courageous: Who wants to settle for the same old when we can push for bigger and better?
Fun and united: We’re one big CAP family!
Christ-centred: We know none of this would be possible without Jesus

CAP Debt Centres

All CAP’s services are run through local churches to engage and support people in their communities. CAP Debt Centres provide practical and holistic support for people struggling with debt, as well as offering them the opportunity to hear the Gospel. Hear from some of our existing debt centre staff and other service managers below about why they love what they do!

Role

Your role as a CAP Debt Centre Manager will be to set up and manage the running of the debt centre in partnership with CAP and your church. You will support clients on their journey to becoming debt free through home visits and ongoing support. All of this must be done in a way that positively reflects the Christian faith and the core values of the charity.

The minimum time commitment is 16 hours per week, comprising four sessions of four consecutive hours, with at least two sessions being within normal working hours of 9am to 5pm, Monday to Friday.

Because this role can involve working with vulnerable people, you’ll need to have a Disclosure and Barring Service (DBS) check. If you’re working in England, Wales or Northern Ireland this should be an Enhanced Disclosure. For staff based in Scotland, it should be a Basic Disclosure. Your church will need to apply for and fund this.

We ask you to commit to a minimum of two years in this role due to the level of specialised training required and the time it takes to complete.

Please note, as part of this role, we ask that you have access to the internet and an active email address.

Accountabilities

To positively promote the Christian faith in line with the objectives of the charity
To take part in all initial and ongoing training to offer the best service possible
To publicise the CAP Debt Centre in a way that makes it available to the widest possible section of society – this will also involve developing links with relevant referral agencies
To promote the work within your church, encouraging volunteers to become involved in the many aspects of the work (Support team, Prayer team, financial support etc.)
To visit clients in their homes and to explain the CAP service in a way that is understood and encourages clients to agree to work with CAP (mobility is essential to enable home visits, so having a car and full license is a requirement in most cases)
To go above and beyond in supporting our clients. This may include accompanying clients to court for issues relating to their debt situation, accompanying on medical appointments or helping with shopping.
To be part of a team that delivers the debt advice to the client – this will involve a Fact Find of their current financial situation, communication of the prepared budget and financial plan, and encouragement to stick to the plan
To accompany clients to court to provide support as they secure affordable repayments and other legal agreements
To manage all elements of the debt centre including volunteers, caseload and all central operational tasks, such as monthly reports, reviews etc.
To promote the work of CAP to friends, families and contacts to increase support and awareness of the charity – this includes encouraging support through the CAP Life Changer programme

Person

This bit’s just the facts and formalities – excuse us for going all official on you! It’s basically a breakdown of what you’ll need to ace this role.

Experience

Skills and Abilities

Christian commitment

What happens next?

Selection

Tell us a bit more about yourself by filling out the application form. (You’ll find the link to your application form in the original email.)
Once we’ve received your application, we’ll read and process it within 48 hours.
The next step will be an invitation to one of our selection days. Most of these are held at our head office in Bradford but we do also have a couple of regional locations available. Exact locations and venues vary but if there is space on a day near you, we will make sure you are invited to it. Please don’t fret over the day itself - it's just an opportunity for us to get to know one another better!
We’ll contact you after the selection day and, if you’re successful, we’ll book you in for our next training course.

Any questions? Give our selection team a shout on 01274 760797.

Training

Training is residential and is held at our head office in Bradford. It’s run over two blocks: the first block spans an evening and two full days and the second block spans three full days – they’re approximately four to six weeks apart and must be completed in full. There’s also one additional day of regional training to be completed within the first year of your initial training.

We’ll provide accommodation, meals and all training materials whilst you are training with us.

Please note, our training course forms part of our selection process. Although very rare, we do reserve the right to withdraw the offer of any role should any issues arise at training.

Ongoing

We hold two annual conferences – they’re a brilliant opportunity for us to come together to worship God, connect with other CAP workers and be re-inspired by our vision. As part of your role we ask that you join us for at least one of those.

We also hold two Regional Team Days a year – these are organised by your CAP Area Manager and are an opportunity for you to connect with others working with CAP in your region. Again, we ask that you attend both of these.

Your application

This is your chance to tell us who you are! What’s in your heart? What are your passions? What makes you tick? We love meeting new people and we’re excited to get to know you better! You’ll find the link to your application form in the original email.