Trainee Debt Advisor (October 2022 Bradford / Edinburgh)

  • Debt Operations
  • Location Bradford Head Office Based initially with hybrid working available after completion of training — there are also 2 roles available working from the Edinburgh office, training will be done remotely 
  • Starting salary £22,252 full-time salary with salary progression once fully trained 
  • Hours 37.5 hours per week (Mon – Fri 8:45am – 5pm). More flexibility could be considered after completion of initial 6 weeks training 
  • Start date 10 October 2022 
  • Closing date 21 August 2022 

Specifics

We have roles based in both our Bradford and Edinburgh offices.

This role starts on 10 October 2022, interview assessment days will be held week commencing 25 July, 1 August and 29 August 2022 as needed. We reserve the right to close the role early if we are able to fill all roles before the closing date.

The hours will be full time for the first 6 weeks, after that you can discuss the option of part time working with your manager. We do operate hybrid working which will allow you to split your week between the office and home, however this will not be immediately available in this role. Due to the level of training we would expect our Debt Advisors to pass initial stages of training first, this typically takes around 6 months. Once hybrid working becomes available we would expect staff to attend the Bradford office for 40 — 60% of their working week.

Comprehensive training is provided and there is great opportunity for career development and salary progression in this role.

Typical salary progression upon completion of training/​sign off:

  • Trainee Debt Advisor – £22,252
  • Debt Advisor – £25,395 (usually after 12 months)
  • Senior Debt Advisor – £27,578 (usually after 2 years)

There is also opportunity for further progression into Senior, Specialist and Manager roles.

Teams of Debt Advisors at our head office in Bradford carry out the debt counselling work of CAP. These teams cover three main functions; Firstly, the setup of our client’s cases, working alongside our partner churches all over the UK to deliver a home visit service. Subsequently two long term teams, working with clients who are either, repaying their debts through a debt management plan, or clients who need to pursue an Insolvency option.

Overview

As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free. 


Once you step into a team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with.

Extremely organised and efficient, effective communicators, that find fun amidst the detail, are great with numbers and have a strong drive to progress CAP’s work efficiently and professionally.

  • CAP 6.5% employer pension contribution
  • 34 days annual holiday (including flexible bank holidays)
  • 1 additional days holiday for each full year of service (up to a max of 5 additional days)
  • 2 paid Mental Health days and up to 5 days Family Emergency Care leave days per year
  • Paid Revive’ days to take time out with your team during the year
  • Enhanced paid sickness, maternity, paternity and adoption leave
  • Access to Employee Assistance Programme
  • Hybrid working
  • Flexi-time from completion of training (start/​finish earlier or later in the day, accrue extra time off and achieve that work/​life balance)
  • Plus many more!

Read our full Rewards and Wellbeing brochure.

Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email [email protected].

Information on genuine occupational requirements

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes a responsibility to ensure a safe environment in which CAP Services can be delivered, and identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

You are advised to submit your completed application form as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.