‚ÄčGive with confidence

As a member of the Fundraising Standards Board (FRSB), CAP has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to help us change the lives or the poor and needy in the UK.

Our Fundraising Promise to You

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback. And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the FRSB.

  • We are committed to high standards
  • We are honest and open
  • We are clear
  • We are respectful
  • We are fair and reasonable
  • We are accountable

To make a complaint, please call the Supporter Communications Manager on 01274 760761 or email us at supporterrelations@capuk.org. You can view our full complaints policy here.


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