CAP has responded to the Access to Banking Services Review — Call for Evidence
Key points:
- CAP sees the ongoing need and value that in-person support can provide for people who may choose or be unable to access digital support with their financial needs.
- Although digital services can be beneficial for some, there are still people across the UK where continuation of in-person financial services would be essential and beneficial.
- People may be unable to or may not wish to access digital or phone options due to a range of reasons, including digital exclusion and accessibility requirements.
- There can be value brought for the individual, and society more broadly, from in-person banking services.
- There also needs to be consideration of the need to ensure that people using in-person financial services are able to access the same deals as those using digital financial services.
