CAP signs this joint statement highlighting concerns that changes to the Financial Ombudsman Service (FOS) proposed in the Financial Services and Markets Bill could restrict and delay independent redress
As a coalition of consumer groups and debt charities, we strongly warn that some proposed legislative changes to the Financial Ombudsman Service (FOS) risk unfairly restricting and delaying consumers’ access to timely, independent and impartial redress when things go wrong in the financial sector.
When the cost-of-living crisis has already pushed household budgets to breaking point, the government must not undermine the vital safety net that underpins consumer trust in the entire financial system.
