Contact us about debt help

Older woman stood forwards facing the camera smiling.
Contact us about your existing debt help case. 

Whether you’re looking to get in touch about your existing debt help case, here are our contact details.

Please get in touch if you need to change your personal details (like your address), your budget is not working for you, you’re having trouble paying in the agreed amount on the agreed date, or if your circumstances change (for example, your energy bill goes up).

It’s a good idea to make a note of our contact details so you can find them really easily. Save the numbers in your phone, keep a note in your wallet or purse or stick it on your fridge.

Ways to contact us

  • Text us: 07860 033177
  • Email us: [email protected]
    Please pop your CAP Plan number into the subject box to help us track your case easily (you’ll find this on any letters from us).
  • Call us: 01274 761999
    Remember to have your CAP Plan number to hand before you call (this will be on any letters you’ve received from us) and be ready to answer a few security questions.
    Lines are open:
    9:30am to 5pm, Monday to Thursday
    9:30am to 3:30pm, Friday
  • By post:
    We provide you with Freepost envelopes to make sure your mail comes straight through to us and can be dealt with quickly. Please let us know if you run out of Freepost envelopes and we’ll send you some more.