How to contact your energy company

Two hands holding an unlocked mobile phone sending a text.
How to get in touch with your energy company. 

If you’re in arrears with your energy company or are worried about missing payments due to the cost of living crisis, we recommend you contact your energy company as soon as possible. If you explain your situation to them, they may be able to help.

How to contact your energy company

The first thing to do is to find out which energy company you are with. You can find out the name of your supplier on a recent energy bill. You may get your bills through the post or by email. If you’re struggling to find out, you can find your gas or electricity supplier here.

Once you’ve found out which energy company you need to contact, you will need to give them a ring.

You may also be able to contact them by email or live chat, but we would recommend you contact them by phone first so you can fully explain your situation. Some suppliers also offer text telephone for customers with hearing difficulties.

Energy company contact details

Ovo energy contact number: 0330 303 5063
EDF energy contact number: 0333 200 5100
British Gas contact number: 0330 100 0056
Octopus energy contact number: 0808 164 1088
SSE contact number: 0345 070 7373
Shell energy contact number: 0330 094 5800
EON Next contact number: 0808 501 5200
Scottish Power contact number: 0345 058 0002
Bulb energy contact number: 0300 30 30 635

If your supplier isn’t listed above you should be able to find a contact number on a paper bill, on an email or on your supplier’s website.

What your energy company can do to help

If you’re struggling financially, are in a vulnerable situation or just need a bit of extra help, your energy company should have procedures in place to support you in different ways. Ofgem ensures there are rules so vulnerable people are supported by their energy company. 

You can ask them about changing your payment plan so it’s easier to budget, giving you more time to pay, offering access to hardship funds or grants and offering advice on how to use less energy.

Read about the different ways you can ask your energy company for support.

Other support available

You should also be vigilant about scam emails, texts and calls that are pretending to be from your energy company. Learn how to spot and avoid scams on the Take Five to Stop Fraud website.

If you’re struggling with the means to contact your energy company, National Databank supports people experiencing data poverty. Find an Online Centre local to you and ask about access to mobile phone data.

If you are in debt and don’t know how to tackle it, contact CAP and start your debt free journey.

Get help