If you’re in arrears with your energy company or are worried about missing payments due to the cost of living crisis, we recommend you contact your energy company as soon as possible. If you explain your situation to them, they may be able to help.
How to contact your energy company
The first thing to do is to find out which energy company you are with. You can find out the name of your supplier on a recent energy bill. You may get your bills through the post or by email. If you’re struggling to find out, you can find your gas or electricity supplier here.
Once you’ve found out which energy company you need to contact, you will need to give them a ring.
You may also be able to contact them by email or live chat, but we would recommend you contact them by phone first so you can fully explain your situation. Some suppliers also offer text telephone for customers with hearing difficulties.