Share this page: 

Privacy policy

Christians Against Poverty (CAP) is a national charity that aims to address poverty and its causes in the UK. We do this in partnership with local churches to provide a range of free services to members of the public, including debt help, job clubs, release groups, life skills and money management courses. This privacy policy explains how we use any personal information we collect about you. CAP is registered as a data controller with the Information Commissioner’s Office.

What information do we collect about you?
How will we use the information about you?
Sharing your information
Retaining and deleting your information
Access to your information and correction
Cookies and webchat
Other websites
Changes to our privacy policy
How to contact us

What information do we collect about you?

We collect information about you when you enquire about using any of our services, as part of us providing you with our service(s), or when you register an interest in supporting us. We will also collect information about you if you contact us to apply for a role working for CAP. Website usage information is collected using cookies.

How will we use the information about you?

Clients – we will initially use the information we collect from you to contact you to arrange an appointment, to provide you with details of our services in your area, or to enable you to use our online budgeting tool. We will then use your information to provide you with any service(s) we have agreed with you. As a faith-based charity, we may offer you our support through prayer, so we will record whether you are happy for us to do this so we can make sure we respect your wishes.

For Debt Help clients, we will use your financial information to advise you about how to deal with your debts and we may contact your creditors to make payment arrangements with them. For clients of other services, we will use your information to remain in contact with you for support, and record your ongoing progress.

We may also contact you with information about other free services CAP offers that may be suitable for you, or to invite you to take part in research and feedback in relation to our services. We may also contact you to invite you to any free events (for example, client breaks) that we may run from time to time, if we consider that they might be suitable for you.

Supporters – we will use the information we collect from you, including your level of interest and support for us, to tell you more about our work. We will also thank you for your support, and invite you to continue to support us. We may also use your information to invite you to fundraising or other events, or to ask if you would be able to increase your support. We will always do this in compliance with the rules in relation to direct marketing, including those set out by the Fundraising Regulator.

Job applicants – we will use the information we collect from you to process and consider your application for a role at CAP. Your information will only be shared with our Human Resources department and other CAP staff who will be involved in the selection and recruitment process. We will only request a reference or a DBS disclosure with your prior consent.

Phone calls – we may record both inbound and outbound phone calls for the purposes of monitoring our service and training our staff. If there is a dispute or misunderstanding about what was said during a telephone call, we may use call recordings to help clarify the contents of conversations we have had.

CCTV – we operate CCTV cameras on our Bradford head office site for the purpose of safeguarding the safety of our staff, visitors and property. We use these images for the prevention, investigation and detection of crime and for the prosecution of any offenders.

Market research and demographic data – we may use your contact details to contact you to ask for your comments and opinions on how we might improve and develop our services. We may also use your information to study and better understand the composition of our client and supporter base.

Sharing your information

We will not normally share any information we hold about you to others without your prior consent, unless one of the following exceptions apply. We may disclose information we hold about you:

  • If it is necessary for law enforcement or similar purposes;
  • To review the quality of our service – for example, the Advice Services Alliance and the Money Advice Service may audit our Debt Help service. The regulator of our Debt Help service, the Financial Conduct Authority, also has the right to inspect our files. This includes information we hold about you, to ensure we are complying with their rules;
  • As a necessary part of providing you with our service(s) or contacting you as a supporter - for example, by using a third party mailing house to process our communications;
  • As a necessary part of ensuring we comply with our legal obligations as a data controller - for example, by using a third party to migrate data or ensure it is accurate and up-to-date.

Retaining and deleting your information

We will take all reasonable steps to ensure that the information we hold about you is kept secure. We will only hold your personal data for as long as it is required in line with our Data Retention Policy. Deleting your information may involve either the removal of the data or its anonymisation, meaning that it no longer continues to be personal data that will identify you. Please contact us using the details below if you need further details about our Data Retention Policy, or to request that your data be deleted.

Access to your information and correction

You have the right to request details of the information we hold about you. To do this, you should write to the address below, enclosing a cheque for £10 made payable to Christians Against Poverty. We are allowed by law to require this fee prior to dealing with your request, to reflect the administrative costs involved. It will help us to process your request if you can be specific about what information you require, otherwise we may need to contact you again to clarify this. We will respond to your request within 40 days of receiving both the written request and the required fee. You have the right to request that we update or correct any information we hold about you. Please contact us using the details below to let us know what needs correcting.

Cookies and webchat

Our website may record some of your personal information, for example, by logging your IP address or the location of your computer or network. It may also record information about you that you enter into online forms.
Other data may be collected anonymously about your use of our site from cookies. Cookies are small text files that are placed on your computer by websites that you visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org. We may use cookies:

  • To establish the needs of visitors and customise the content of our website;
  • To process any forms, requests or applications you send;
  • For internal administration and analysis.

Our website provides you with Webchat as a service that enables you to chat online to a member of our New Enquiries Team about CAP services, without having to make a phone call. Our New Enquiries Team member can answer your questions about our services but they can't give you advice. If you want an appointment or to attend a CAP course you will need to call us. You can find the services we run in your area by entering your postcode at capuk.org/i-want-help.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 4th October 2017.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Debt help clients should contact their caseworker team directly on the contact details we have provided. Others may contact us:

By email: If you are a supporter, please contact supporterrelations@capuk.org. Otherwise, you may contact us by email at info@capuk.org;
By phone: on 01274 760 720;
By post: Data Protection Officer, Christians Against Poverty, Jubilee Mill, North Street, Bradford, BD1 4EW.

For more information about your legal rights in relation to the information we hold about you, please visit the Information Commissioner’s Office at ico.org.uk.

It looks like it's the first time you've visited the CAP website.
The cookie settings are set to 'allow all' to give you the best experience and help us maintain the site. If you continue without changing these settings, you consent to this.