Name: Christians Against Poverty UK
Price range: $

Christians Against Poverty (CAP) is a charity that aims to address poverty and its causes in the UK. We do this in partnership with local churches to provide a range of free services to members of the public, including debt help, job clubs, life skills and money coaching. This privacy notice explains how we use any personal information we collect about you.

CAP has a legal duty to protect your information and provide you with information about the rights that you have. As we control how the information we collect will be used, the law refers to us as a ‘data controller’. Our registered address is Jubilee House, 1 Filey St, Bradford BD1 5LQ.

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last reviewed in September 2026.

What personal information do we collect?

We collect information about you when you enquire about using any of our services, as part of us providing you with our service(s), or when you register an interest in supporting us. We will also collect information about you if you contact us to apply for a role working for CAP or if you complete one of our short supporter satisfaction surveys. Website usage information is collected using cookies. We will normally process your personal information on the basis that we have your consent to do so. We may also process some of your personal information on the basis that we believe there is a legitimate interest for us to do so or due to another lawful basis.

Why do we collect this information?

Clients

We will initially use the information we collect from you to contact you to arrange an appointment, to provide you with details of our services in your area, or to enable you to use our online budgeting tool. We will then use your information to provide you with any service(s) we have agreed with you. As a faith-based charity, we may offer you our support through prayer, so we will record whether you are happy for us to do this so we can make sure we respect your wishes.

For debt help clients, we will use your financial information to advise you about how to deal with your debts and we may contact your creditors to make payment arrangements with them. For clients of other services, we will use your information to remain in contact with you for support, and record your ongoing progress.

We may use our clients’ information for the following legitimate interests: to contact you with information about other free services CAP offers that may be suitable for you, or to invite you to take part in research and feedback in relation to our services. We may also contact you to invite you to any free events (for example, client breaks) that we may run from time to time, if we consider that they might be suitable for you.

Supporters

We will use the information we collect from you, including your level of interest, support for us and location, to tell you more about our work and improve the experience we offer you. We will also thank you for your support, and invite you to continue to support us.

We may also use your information to invite you to fundraising or other events, or to ask if you would be able to increase your support.

We will also process your information on the basis of our legitimate interest to improve our fundraising strategies. This will include analysing the information we collect about you and using publicly available information to aid our understanding of our supporters, understand the level of potential donations, profile supporters into categories and help provide a personalised service to you on our website content and emails.

This may also include social media advertising. We will always do this in compliance with the rules in relation to direct marketing, including those set out by the Fundraising Regulator.

Job applicants

We will use the information we collect from you to process and consider your application for a role at CAP. Your information will only be shared with our Human Resources department and other CAP staff who will be involved in the selection and recruitment process. We will only request a reference or a DBS disclosure with your prior consent.

Phone calls

We may record both inbound and outbound phone calls on the basis of our legitimate interest in monitoring our service and training our staff. If there is a dispute or misunderstanding about what was said during a telephone call, we may use call recordings to help clarify the contents of conversations we have had.

CCTV

We operate CCTV cameras for the purpose of safeguarding the safety of our staff, visitors and property. We use these images on the basis of a legitimate interest in the prevention, investigation and detection of crime and for the prosecution of any offenders.

Market research and demographic data

To support these activities, we may share relevant personal data, always in a proportionate and secure manner, with trusted third parties such as academic institutions, research organisations, professional advisers, data processors, and other organisations within our sector who assist us in conducting research and evaluating our services. Where possible, data will be anonymised or aggregated before sharing.

Corporate communications

We have a legitimate interest in building strong relationships with external companies that operate in sectors that we work in, and may store and use details of contacts at these companies to send regular communications. Any regular email communications sent will include an unsubscribe link, and we will remove contact details on request.

When will we share your information?

If you are a client, we may obtain your consent to share your information with third parties so that we can provide you with our service – for example, by sharing your information with your creditors. We will not normally share any information we hold about you to others without your prior consent, unless one of the following exceptions apply:

If it is necessary for law enforcement or similar purposes;
For the legitimate interest of reviewing the quality of our services – for example, the Advice Services Alliance and the Money and Pensions Service may audit our Debt Help service. The regulator of our Debt Help service, the Financial Conduct Authority, also has the right to inspect our files. This includes information we hold about you, to ensure we are complying with their rules;
As a necessary part of providing you with our service(s) or contacting you as a supporter — for example, by using a third party mailing house to process our communications;
As a necessary part of ensuring we comply with our legal obligations as a data controller — for example, by using a third party to migrate data or ensure it is accurate and up-to-date;
We may collect information that you make available on, for example, X (formerly Twitter), Meta, LinkedIn or similar organisations. You may wish to check their privacy policy to find out more information on how they will process your data.

How is personal data shared for safeguarding purposes?

Both we and our partner churches are committed to safeguarding children, young people, and adults at risk. To protect individuals from harm, abuse, or neglect, we may share personal data — including sensitive or confidential information — between CAP, our partner churches, local operational partners, and statutory or emergency agencies (such as social services or the police).

When we share this information:

We will share information when a safeguarding concern is identified, where it is necessary to prevent risk or harm, or where we are legally required or permitted to do so.

Our lawful basis for processing:

Standard Personal Data: We process and share this data on the basis of Legitimate Interests (Article 6(1)(f) UK GDPR), where the processing is necessary to protect the safety, well-being, and rights of individuals. Where applicable, we may also rely on Legal Obligation (Article 6(1)© UK GDPR) or Vital Interests (Article 6(1)(d) UK GDPR) to protect someone’s life.
Special Category Data: Where safeguarding processing involves sensitive information (such as health data), we rely on the condition of Substantial Public Interest under UK data protection law (Article 9(2)(g) UK GDPR, specifically Statutory and Government Purposes or Safeguarding of Children and Individuals at Risk under Schedule 1 of the Data Protection Act 2018).

When do we transfer your information out of the UK?

We will normally keep your information in the UK, but may transfer your information to other countries that have appropriate safeguards in place.

How long do we keep your information for?

We will take all reasonable steps to ensure that the information we hold about you is kept secure. We will only hold your personal data for as long as it is required in line with our Data Retention Policy. Deleting your information may involve either the removal of the data or its anonymisation, meaning that it no longer continues to be personal data that will identify you. The following list sets out some of the main retention periods we have in place for the data we hold:

Debt help client information

Up to 6 years from date case was closed to allow for the defence of legal claims in line with the Limitation Act 1980.

Other client information

3 years from date of last interaction to allow us to analyse our client outcomes.

Supporter information

7 years from date of last interaction to allow us to keep supporters informed of our work. This is also a HMRC requirement in relation to Gift Aid records.

Phone call recordings

2 years from date call recorded for training and monitoring.

Job application forms (if unsuccessful)

1 year. This is recommended practice by CIPD.

Please contact us using the details at the bottom of this page if you need further details about our retention policy, or to request that your data be deleted.

What are your rights over your information?

You have the following rights in relation to your information:

You may withdraw consent where we are using your information on the basis of this
You may object where we are using your information on legitimate interest grounds
You can ask us what information we hold about you and can request a copy of this. There is normally no fee for this — unless a request is manifestly unfounded or excessive
You can ask us to correct information we hold about you if it is inaccurate
You can ask us to erase your information in some circumstances
You can ask us to stop using your information for a period of time if you believe we are not doing so lawfully

To submit a request by email, post or telephone, please use the contact information provided below. We will deal with your request within one month, unless it is particularly complex, in which case we will contact you within one month to let you know that we may need a further two months to comply.

How do we use AI when processing your data?

CAP uses modern technology, including Artificial Intelligence (AI) tools, Large Language Models (LLMs), and AI agents, to streamline our operations, improve operational efficiency, and better support our staff, clients and supporters. We process personal data using AI tools on the basis of Legitimate Interests (Article 6(1)(f) UK GDPR) to ensure our charitable services and administrative processes run efficiently and effectively.

How we use AI tools:

Assisting operations: AI tools may be used to summarise communications, provide training or information to staff users, analyse data, organise service records, or draft operational documentation.
Human-in-the-loop oversight: Our AI systems are used to support, not replace, human decision-making. We do not use automated decision-making or profiling systems that produce legal or similarly significant effects on you without human intervention. Every significant action or assessment involving your personal data is reviewed and authorised by a CAP staff member.
Data protection & model security: Any personal data processed through AI tools is handled securely within controlled environments.

What information does our website collect?

Our website may record some of your personal information, for example, by logging your IP address or the location of your computer or network. It may also record information about you that you enter into online forms. Other data may be collected anonymously about your use of our site from cookies. Cookies are small text files that are placed on your computer by websites that you visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org. We may use cookies:

To establish the needs of visitors and customise the content of our website
To process any forms, requests or applications you send
To inform advertising on social media
For internal administration and analysis

Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

What is your right to complain?

If you have a complaint about CAP’s use of your information, you can contact the Information Commissioner’s Office via their website at ico.org/concerns or write to them at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

How can you contact us?

Please contact us if you have any questions about our privacy notice or information we hold about you. Debt help clients should contact their support hub team directly on the contact details we have provided. Others may contact us:

Email: If you are a supporter, please contact [email protected]. Otherwise, you may contact us by email at [email protected]

Phone: 01274 760720

Post: Compliance Team, Christians Against Poverty, Jubilee House, 1 Filey Street, Bradford, BD1 5LQ

For more information about your legal rights in relation to the information we hold about you, please visit the Information Commissioner’s Office at ico.org.uk

Privacy notice