Key points:
- CAP are concerned that this proposal could perpetuate negative perceptions rather than strengthen positive relationships those in debt have with HMRC.
- CAP has concerns of the impacts this proposal may have for those facing mental health challenges or complex needs and would encourage further steps such as in person visits to be built into the proposal to mitigate these.
- CAP would encourage HMRC to prioritise an awareness-building and communications campaign to tackle misunderstanding of tax debts and support available ahead of progressing further with this proposal.
- CAP views a dedicated phoneline for debt advice organisations, the acceptance of ‘Implicit Consent’ from debt advice organisations and a commitment to streamlined communication channels for customers as essential if this proposal is taken forward.
- CAP would also encourage a review of the financial and emotional costs this proposal may have on individuals and the debt advice sector, and further steps taken to reduce and account for these.
