URGENT: welfare cuts response. Will you step in to support the most vulnerable?
URGENT: will you step in to support the most vulnerable?
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Ofcom's proposals to amend their guide on treating vulnerable customers fairly

CAP responded to Ofcom’s consultation on their proposals to amend their guide on treating vulnerable customers fairly. The amendments will help to ensure that customers in debt or struggling to pay bills are treated fairly by communications providers. CAP broadly agrees with the proposals, but has given specific feedback on how the guide could be strengthened to better support customers struggling to engage with their provider.

URGENT: welfare cuts response
Debt coach steve looking into the camera, with his hands raised to his mouth in a praying position

Step in to help vulnerable people in crisis

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Help provide support that is needed more than ever

Debt coach steve looking into the camera, with his hands raised to his mouth in a praying position