MATCH-FUNDED APPEAL: Proposed welfare cuts risk driving thousands into poverty. Will you help?
MATCH-FUNDED APPEAL: Help break the link between disability and debt
Donate now
MATCH-FUNDED APPEAL: Proposed welfare cuts risk driving thousands into poverty. Will you help?
MATCH-FUNDED APPEAL: Help break the link between disability and debt
Donate now

Ofwat guidelines for Water Companies supporting customers in financial difficulty

Water being poured into a glass.

CAP have welcomed new proposals from Ofwat, the regulator for the water industry, that set out guidelines for water companies in their treatment of customers in debt. They have created a strong foundation to enable water companies to deal sensitively and sensibly with those struggling financially, to help them pay thier bills, access help and we pay debt. Further to the proposed changes, we have highlighted in our response how the water industry’s use of high court enforcement agents is disproportionate to the severity of the debt being owed, and suggested the industry reduce their disproportionate use of this practice.

Angela, former CAP client, now debt free.

Will you help break the link between disability and debt?

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Help provide vital support for disabled people in poverty across the UK

Angela, former CAP client, now debt free.